Need Vendor Recommendations For Service RO Payments Online

[Rick Buffkin]

We've been heavily focusing on our Service lane process and customer experience for Service Customers for quite some time now at our flagship store. The store is in the middle of a major metropolitan area where a lot of customers simply drop off their vehicles and use our shuttles to get to work.

One of the major issues we run into is the traffic jam on the service lane and at the cashier station in the afternoons when customers are coming back in to pick up their vehicles. We think we can eliminate a lot of these traffic flow issues by offering customers the ability to pay their RO's online or via an app before they arrive back at the dealership. That way when they arrive at the dealership, we can simply hand them their keys and show them where their vehicle is parked and keep them moving.

There's really no need for a customer to have to wait for another 30 mins to simply pay their bill. I've sat through Reyrey's Rey Pay demo.

I'm curious if you guys might be able to recommend some additional vendors that may offer this service. A service that gives the customer the ability to pay for their service work online!

 

[Jeff Kershner]

Rick, I was in the middle of answering this a few days ago and got distracted. My apologies.

Here at MBH we are using MyKaarma. It's not only a "fixed-ops text communication tool" (not that a dealer needs ANOTHER texting solution) but it provides your customer the ability to pay their invoice online, on any device before picking up their car. The system sends you customer a copy of the bill through text or/and email. This is also nice because it allows the customer to review their RO before they arrive.

We've been using it for over a year now. I've received some great feedback from the customers that use it. I just wish we would push it more.

 

[Rick Buffkin]

Thanks Jeff. I'll reach out to them and get a demo scheduled. For our store, I don't think it will be much of an issue of us pushing the program. I think most of the customers will welcome this with open arms.

 

[Jeff Kershner]

It's never been an issue with the customers liking it. They Love it. I had the opportunity to use it as a customer and it was effortless.

I'll find out who our Rep is. I spoke to someone by phone for a few minutes. I'll check my notes tomorrow.

 

[umer.autojini]

I will say www.talkOptions.com.

Integrates with your Credit Card Company. RO Invoicing & Payment, Automated text alert and communication, Service Appointment Reminders and general texting tools.

Note: We are developers behind the product for a third party.

 

[Jeff Kershner]

@umer.autojini - This is Jerry's product. I didn't know it had all those features for service.

@Rick Buffkin did you get a hold of anyone over at MyKaarma?

I need to find more ways of getting the feature in front of our consumers. I believe it's features like this that make all the difference in dealer loyalty. MAKE IT EASY!

 

[umer.autojini]

Yes. We are currently beta testing RO & SA features with select dealers. I believe releasing general public after NADA.

 

[Rick Buffkin]

@Jeff Kershner I haven't had an opportunity to speak with anyone yet to set up a demo. I've been out of town since Tuesday. I'll return back to the office on Wednesday and give them a call.

 

[Rick Buffkin]

@Jeff Kershner, I spoke to a rep from MyKaarma today. I'm currently trying to get everyone's schedule aligned for a demo.

 

[Jeff Kershner]

@Rick Buffkin any update with signing up with MyKaarma. Since our last discussion here, Mercedes has completely revamped their Service Drive initiative. The one thing that didn't change was using MayKaarma. Matter of fact, we will be using more of their services.