- Mar 17, 2011
- 237
- 94
- First Name
- Ryan
This is the completed 'edited' version of the recorded webinar from September 2017 with Vehicle Acquisition Network Founder Tom Gregg and Del Grande Dealer Group Used Vehicle Director David Long talking about how to build your used vehicle acquisition team the right way.
People are the greatest assets in dealership operations and Buy Centers are no exception to the rule. With personnel turnover rates exceeding 35-40% in the automotive industry as a whole, it’s critical to identify the right candidates for your buy centers, and then train, pay, and set objectives to retain them over the long term.
Having the proper structure in place to support the buy center employee’s success and keep them engaged should be at the top of every managers mind. Developing a routine of meeting with buy center employees and giving them a voice in the evolution of the processes and procedures will improve your employee engagement and increase the efficiency of your operation. Providing the employees with clearly defined goals and a potential career path will keep them motivated and driven.
People are the greatest assets in dealership operations and Buy Centers are no exception to the rule. With personnel turnover rates exceeding 35-40% in the automotive industry as a whole, it’s critical to identify the right candidates for your buy centers, and then train, pay, and set objectives to retain them over the long term.
Having the proper structure in place to support the buy center employee’s success and keep them engaged should be at the top of every managers mind. Developing a routine of meeting with buy center employees and giving them a voice in the evolution of the processes and procedures will improve your employee engagement and increase the efficiency of your operation. Providing the employees with clearly defined goals and a potential career path will keep them motivated and driven.
