ReyRey CRM Schedules and Process

[DrewAment]

Would anyone mind sharing their schedules and process for a PROSPECT? I would rather not reinvent the wheel. And, IMO, how hard ReyRey is to set-up process - would like to get some examples of what people have used and best-practice.

Post here (Better), or print out and email. Thanks!

Thanks!

 

[LarryBruce]

Would anyone mind sharing their schedules and process for a PROSPECT? I would rather not reinvent the wheel. And, IMO, how hard ReyRey is to set-up process - would like to get some examples of what people have used and best-practice.

Post here (Better), or print out and email. Thanks!

Thanks!

Drew,

The CM team has scores and scores of pre defined schedules. Has anyone from the dealership called support? I lost count at the number in the library.

Working on the other stuff you sent over.

LB

 

[DrewAment]

We started with the CM teams suggestions and processes....However, I am interested in seeing some real world use of the processes and what is WORKING for dealers (based on actual dealer input)

Thanks for your help!

 

[joe.pistell]

I am watching THIS thread with a great deal of interest! I am planning a top to bottom make-over on ReyRey CM.

 

[DrewAment]

No one? Come on....I know some of you want to brag about your process!

 

[joe.pistell]

Hmmm... this thread represents a long over looked and enormously profitable part of our biz. The lack of activity tells me that everyone is letting their schedules run and no one's out there tinkering and refining their CRM processes. Surely SOMEONE is out here sweating the details and seeing improvements!

Where is this brave and lonely soul?!!

 

[Alex Snyder]

I have found there are two types of responses to "what is your CRM process":

Check-writing dealer: "We can change that?"
Very involved dealer: "There is no way I'm giving up the long hours of thought and investment I have put into my CRM process. I don't care if you're my best friend from another country."

The other problem this thread has is that it is strictly asking for Reynold & Reynolds stuff. Many of us who can actually speak on this topic aren't on ReyRey's CRM.

 

[Karen Ann]

Very involved dealer: "There is no way I'm giving up the long hours of thought and investment I have put into my CRM process. I don't care if you're my best friend from another country."

Yep. Completely agree.

 

[DrewAment]

Come on Alex (and Karen), sharing forum. We all have ideas and opinons.

If we were not willing to share, this forum would not exist.

 

[Alex Snyder]

Come on Alex (and Karen), sharing forum. We all have ideas and opinons.

If we were not willing to share, this forum would not exist.

I'm sorry, but our CRM Action Plans are just as safe-guarded as our financial statements. I know my competitors are reading DealerRefresh and there is no way in hell I would ever help them have a leg-up on us that is this vital.

That said, if you have any questions about yours, I am more than happy to help you sort yours out.