I primarily use the printer command line button in the ERA toolbar as I never had a printer here in the parts dept. I was getting tired of walking all the way to central office for everything. I finally got a printer but had no say in what I got. I can print screen and print anywahere else, but the printer command line button doesn't work. It sends it to the queue but never prints. R&R says the drivers installed in ERA are too old for a new HP. Anyone know of a way to get an older driver, or have any of you run into this problem. If I complain, either I'll get nowhere or I'll lose the printer and won't be able to print anything back here.