- Apr 7, 2009
- 5,278
- 2,633
- Awards
- 10
- First Name
- Joe
**Triple 9 = your best player (better than 99.9% of the people on your team).**
Thinking about using AI to build an internal tool? Put your best person on it.
If you’re the decision maker, whoever is the smartest, most experienced, and most business-savvy person in the store needs to own this and report directly to you. That’s your Triple 9. If your smartest person lacks business sense or experience, then *you* lead the project and keep it grounded.
Once you assign your Triple 9, expect them to disappear down rabbit holes for days. They’ll come back with a pile of other things that “need to be fixed or built.” Most of those are forks that lead nowhere fast. Protect the scope.
After your Triple 9 gets their sea legs, have them evaluate vendor tools (both new and existing). Start with small, clear wins — something like “Make the GA4 reports actionable.”
Thinking about using AI to build an internal tool? Put your best person on it.
If you’re the decision maker, whoever is the smartest, most experienced, and most business-savvy person in the store needs to own this and report directly to you. That’s your Triple 9. If your smartest person lacks business sense or experience, then *you* lead the project and keep it grounded.
Once you assign your Triple 9, expect them to disappear down rabbit holes for days. They’ll come back with a pile of other things that “need to be fixed or built.” Most of those are forks that lead nowhere fast. Protect the scope.
After your Triple 9 gets their sea legs, have them evaluate vendor tools (both new and existing). Start with small, clear wins — something like “Make the GA4 reports actionable.”
