I work at a small family-owner dealership. We've only had a CRM for about a year and it's a pretty inexpensive budget version that we're not totally happy with.
Maybe looking at some other options, but I don't know that our GM want's to go with one of the big guys if we can get one that is useable at a lower cost.
My wish list is more intuitive task management/lists, workflows (ie, I can set a sequence of email or call templates that automatically schedule), a field to link co-signers to the main account, reporting so I can track lead sources and engagement, and an easy way of merging duplicates.
Preferred features include inventory management (w/ photos, window stickers, etc), a wish list for cars not in inventory, a decent app, and integration with old-school Dominion/Access DMS.
Something tells me I may be looking for unicorn, but any advice on budget CRMs and what features some may or may not have would be useful.
I'm looking for ease-of-use above bells and whistles. Most of our staff is not tech-savvy and does not care to be.
Maybe looking at some other options, but I don't know that our GM want's to go with one of the big guys if we can get one that is useable at a lower cost.
My wish list is more intuitive task management/lists, workflows (ie, I can set a sequence of email or call templates that automatically schedule), a field to link co-signers to the main account, reporting so I can track lead sources and engagement, and an easy way of merging duplicates.
Preferred features include inventory management (w/ photos, window stickers, etc), a wish list for cars not in inventory, a decent app, and integration with old-school Dominion/Access DMS.
Something tells me I may be looking for unicorn, but any advice on budget CRMs and what features some may or may not have would be useful.
I'm looking for ease-of-use above bells and whistles. Most of our staff is not tech-savvy and does not care to be.