• This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →

BREAKING news! Carvana & Vroom is bleeding cash. Is Ecommerce in auto DOA?

Just my opinion ---

This is a company chasing customer/unit growth at the exspense of profit, so they can shell game wallstreet. "Hey guys, look over here... we are growing units sold --- dont worry about all that red stuff on the financial"

Could not disagree more. It is Carvana taking a run at becoming a marketplace. If dealers acquiesce and decide to simply leverage Carvana's reach by listing cars on their site then they can slowly pull back their own inventory bought at auctions, only selling high margin inventory bought directly from customers.
 
  • Like
Reactions: Jeff Kershner
Sell a cheap printer so ppl will buy their ink....
Carvana shows us where the real money is in selling cars these days... F&I and Trade-ins. IOW, sell the car for zero profit to get the backend and the trade.
Which is why it makes zero business sense for a dealer to partner with them. not to mention, you don't have a customer or relationship, you don't have a very good chance at retention, you don't have any reviews or word of mouth advertising from that customer. I'm sure there are more I'm missing..

all you have is a wholesale unit and *hopefully some* gross.
 
Sell a cheap printer so ppl will buy their ink....
Carvana shows us where the real money is in selling cars these days... F&I and Trade-ins. IOW, sell the car for zero profit to get the backend and the trade.

I actually think most dealers have moved to a model of accepting lessor and lessor front end grosses over time, moving to a "total gross" model as you describe.

This is a move further down the path, this is Amazon. Manage the customer experience on the front end, manage the seller relationship on the back end, collect massive amounts of data, sell your own product(and most likely promote it) when you source it from customers and can guarantee great returns. Oh and they still haven't cracked the wholesale game yet.
 
Well this is interesting! Curious what the angle is here?

“Wholesale has been an important part of our business from the beginning, and much like consumer interest in The New Way to Buy a Car™ has quickly grown over time, so has interest in what we offer to industry customers with our wholesale inventory,” said Scott Wood, senior director of wholesale operations at Carvana. “This direct purchase platform unlocks the full potential of Carvana’s capabilities matched with technology modules from Manheim Digital, creating a whole new way to buy wholesale, directly from Carvana. We look forward to working with even more wholesale customers to provide them with our incredibly diverse inventory and national network.”


 
The login page goes straight into Manheim. I'm not up to speed enough on the situation to know the significance of that.
Maybe they just need to physically move more metal to get more data, etc to keep investors happy?
 

✨ AI Highlights

Automotive professionals debate whether the failures of e-commerce car retailers like Carvana and Vroom signal the death of online auto sales, with most concluding the business model itself was fundamentally flawed rather than the channel. Key criticisms center on unsustainable customer acquisition costs (both for inventory and buyers), failure to address that consumers want to inspect vehicles in person, and underestimation of the advantages existing dealers possess (brand loyalty, service relationships, trade-in inventory). The emerging consensus is that e-commerce will succeed in auto retail only when integrated into traditional dealerships' operations rather than attempted as a standalone, capital-intensive business.

Replies Views 219 124,264 Started Last Reply