Sat in the corner at a CRM training session - where the CRM provider told the group that a "best practice" was to email the customer a calendar invite after setting the appointment and send them a reminder text the day before. WAIT... WHAT??? Shouldn't "your" CRM send the calendar invite automatically when I set the appointment using "your" CRM? And do the "best practice" follow-up with texts to get the customer to show up? The trainer didn't like me much. My doctors office and I think even my dentist...oh wait, and my windshield repair company, and ohh ya... my appliance repair guy too!! All do a version of the following: 1. Sends me a email/calendar invite/text the day I make the appointment. 2. Sends me a reminder text 3-5 days before appointment 3. Sends me a reminder text the day before the appointment They are not doing it manually -- the CRM for the business is! Why are auto dealers left behind, and none of the CRMs are building into their programs/system the way they tell us to use? Am I off base? Asking to much? Or shouldn't this be the norm in a DealershipCRM?