• This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →

CDK.. more like C. Deez Knutz. Amirite?

✨ AI Highlights

Dealers express widespread frustration with CDK's website support and technical capabilities, particularly around mathbox pricing issues and unexplained website changes that CDK support claims are unfixable but dealers can resolve themselves with basic coding. A CDK employee responds defensively suggesting dealers contact their Ford regional manager or account advocate, while the thread reveals a pattern of problems including dead links added without dealer approval. The overarching sentiment is that CDK provides poor technical support and documentation, leaving dealers to fix issues independently while still paying for the service.

Replies Views 10 5,285 Started Last Reply