Contact Management - Is there any real performance reporting available?

[Steve Stauning]

Refreshers: I picked up a new client using Reynolds' Contact Management as their CRM. I've not worked with a dealer using this CRM in about 7 years, so I'm trying to help them pull actionable reporting. Unfortunately, there doesn't seem to be any reporting that covers Salesperson Performance with leads, calls, walk-ins (contacts made, appointments set, appointments shown, close rate by channel, etc.), nor any reporting that provides a true Vendor ROI (leads/calls, new v used, contacts made, appointments set, appointments shown, close rate, etc.)

Any help from CM experts would be appreciated.