De-Stressing the Dealership Environment

[K Bookbinder]

If;
Process is the "Plan of Attack"
Personnel are the "Soldiers" to execute the "Plan"
Technology the weapon to arm the "Soldier" to execute the "Plan"

Then John is speaking to the "MWR" program (Morale, Welfare, Recreation program that is part of our Armed Forces)

Thank you John for bringing up this discussion it is LONG over due

 

[Ross]

So true.  I just went into a dealer I worked in and since the GM came in the vibe is so terrible.  There wasnt a person in sight including sales people.  I'm sorry but GM's are old school and dont get it.  Happy employees make for happy customers.  However, their mentality is more money for me makes me happy and f#&K the employees.  So sad when a great dealership crashes and burns.