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Dealer.com - Dealer Website Vendor Profile

Chris,

Not sure why you wanted to post that on a Dealer.com profile, but I'll assume you're a Dealer.com client. For how I'm going to respond it doesn't matter who you're with.

Any Internet/Marketing Manager worth their salt has considered going outside of the automotive industry for a website solution at one time or another. I can tell you that I weighed that option every time we changed site providers. The problem I always came back to was inventory. I have yet to find an outside web provider who can adequately handle automotive inventory. In fact, most of them ran away when I started to elaborate how vehicle inventory works online. It isn't as simple as having a Sony TV model 998803 where you have an endless supply and one price that fits all. New cars maybe, but used cars - no. And with your inventory being your single greatest marketing asset there really couldn't be a bigger deal.

You also brought up costs. You get what you pay for. Yeah, you might find some Indian to exploit, but how long is that going to last and will it really help you progress over time?

I'm glad to hear you thinking outside of the box, but it isn't worth it to go outside because you'll be coming right back for some plugin solution(s). And then your reporting isn't 100% accurate and you're dealing with multiple vendors instead of just one. By that time you probably haven't saved any money anyway.
 
I apologize because my post was not poised towards Dealer.com who I have respect for, and I realize it's a big world, competition rocks but if you need to axe this post inside the thread, you have my permission.

What boggles my mind though is why can't the top 10 companies (or their designers) get together to create 1 super amazing website (company) with everything we could ask for in the site - no add-ons - I mean everything, you get it all, and just cap it at $1,000 a month?

Instead we have many companies (all claiming to be better than the next) many plan levels, plug-in this and plug-in that, up-charge here, up-charge there and LONG contracts - when we can all probably agree that WE NEED IT ALL, out of the box, with the flexibility to change and augment when necessary.

Build me one, and I'll be your customer for life. Plus, I will also find you 1,000 more dealers and you will make $1,000,000 a month!

(or is that my destiny)
 
What you're looking for typically falls under Socialism and/or Communism. Karl would be very proud! History has proven that these forms of government and economy do not work on the whole, and Capitalism is turning into the world ruler of the day.

But I do hear you and agree - that would be nice. It isn't a perfect world and the best innovation comes from competition.

In the meantime, let's carry this conversation over to the website forums: http://forum.dealerrefresh.com/f43/ - start a thread and I'll join in.
 
First, let me state that since I've been on board with our dealership for 3 years now, we have hosted our various branded sites with the following companies...

Reynolds Web Solutions

Cobalt

AutoFusion

GS Marketing

Porsche Direct

Audi Direct

HostGator (for other stuff)

and now Dealer.com

That said, Dealer.com is BY FAR the worst experience we've had so far. Apparently, we keep getting assigned incompetent account managers who have no idea what it means to communicate with their client. So I complain to Mark B. - who then promises things will get better - and reassigns another account manager.

But the root of the problem is absolutely NO VISIBILTY to project/change requests. It's like they go into some black hole, and they drag on for weeks.

And Dealer.com, before you start replying to this with 8 paragraphs, please remember I save ALL MY EMAIL to you guys and will time stamp and point out all the issues we've had with you to date.

Just know folks, there are better solutions out there. If you like EXACTLY what you see with Dealer.com - fine. But if you want to make some changes - I would look elsewhere (based off of my experience).

Extremely frustrating, but the good new is we really like one vendor on the list above and will start to move all of our sites to them asap.
 
Hi Darin,

I would like the opportunity to speak with you directly regarding some of the comments in your post. It's unfortunate that you have found yourself frustrated and this is an issue we take very seriously.

Please call me at 888-422-2006. If I don't hear from you, I will call you before close of business today.

Matt Murray

Director, Digital Marketing

Dealer.com
 
Hi Billy,

I would like the opportunity to discuss your comments directly. As you may or may not know, we are the only company in the automotive digital space that allows a third party to rate our customer service and account management against others in the software industry, including names like Adobe Systems (Net Promoter Score system). I see that you have chosen another provider, I hope all is well since the change. Please either call or email:

[email protected]

888.422.2006
 
I love Dealer.Com. I, too, have had experience with a couple of website providers and Dealer.Com ranks up there with the best of them. For the couple of negative posts I've read here all I can say is that my Account Managers (I've had 2 as the first one got promoted to management) have been stellar! They are a great company and please remember some of the negative comments (Can anyone say Billy SSSS) can be disgruntled ex-employees or scared competition! Dealer.Com, along with Vin Solutions and Dealeron.com are the best companies I've worked with in the 14 years I've been doing Automotive eCommerce!