DriveCentric Voting - Post your requests here for DriveCentric dealership users to vote on!

[Dan Sayer]

For DriveCentric Users, if you haven't used or reviewed their Canny portal at Feature Requests | DriveCentric, please take the time to do so. If you have posted Feature Requests that you'd like the DealerRefresh community to review and go to bat for you, post them in this Thread.

I'll start - Do Not Call Registry | Feature Requests | DriveCentric is a feature request from John Derbak that is asking that Drive simply integrate the DNC into their customer profiles like all the other major CRMs do. I've voted, and commented, that it needs to be at the top of their development list for the sake of protecting the dealer. Please use the link ^^^, DriveCentric users, and vote it up if you haven't already. Comment as well to voice your interest in it happening sooner than later as well.

If you're shopping for CRMs and DriveCentric is on your short list, ask them if they protect the dealer with a DNC registry integration...

 

[Jeff Kershner]

I thought this feature was mandatory. Looks like you need many more up votes.

 

[Dan Sayer]

I thought this feature was mandatory. Looks like you need many more up votes.

I love Drive but this one blows my mind on to why they refuse to add it when they are so focused on CAN-SPAM for email and TCPA on SMS.

 

[Khallo]

Here's mine

I agree. DriveCentric is missing a dynamic BDC performance report that tracks the core KPIs every BDC manager and director relies on.

At a minimum, one report should include and Only include:

• Contact (Engaged) % by Net Leads
• Appointment Set % by Net Leads
• Appointment Show % by Scheduled Appointments
• Lead-to-Show % by Net Leads
• Sold % by Appointment Shows
• Deals Killed (with the ability to review why)

These are fundamental BDC metrics, yet the only way to calculate them today is by exporting multiple reports, combining them into a spreadsheet, and hoping the data was pulled correctly. That's inefficient and increases the chance of reporting errors. I've even been told that some custom reports are "probably not accurate" and that I should combine multiple reports myself to calculate these KPIs.

There should be one dedicated BDC Lead Management report that gives managers a high-level view of team performance without requiring manual data compilation.

Even more importantly, the report should be fully drillable. For example, if a rep has a low show rate, I should be able to click into the metric, view those specific leads, sort by stage, review the conversation history, identify fumbles or poor responses, and listen to the calls associated with no-show appointments. Likewise, if a rep is killing an unusually high number of deals, I should be able to drill down and determine whether leads are being closed prematurely or for legitimate reasons.

Some existing reports have drill-down capability, but the information is scattered across multiple reports. The BDC department needs one centralized report that combines these essential KPIs with the ability to investigate the underlying opportunities...all in one place.