To anyone using Dealer.com's LeadMachine:
Are your sales guys having issues with adding leads? More frequently than I thought was possible, the attempt to add a new lead into the system (or edit existing information) leads to a timeout and the information is not saved. Has anyone run into this? Is there a fix? What's the issue?
Dealer.com has been less than stellar at answering this type of question. Are there minimum system requirements to effectively use the backend tool? One sales guy's laptop here is old, but the others are fairly new and still run into the problem.
I can't tell you how frustrating it is to have to convince people that aren't used to recording their contacts in a system like this that this is how dealerships need to be run (with their sales guys recording their contacts) when the system keeps 'losing' the information being put in to it.
Thanks in advance for any help.
Are your sales guys having issues with adding leads? More frequently than I thought was possible, the attempt to add a new lead into the system (or edit existing information) leads to a timeout and the information is not saved. Has anyone run into this? Is there a fix? What's the issue?
Dealer.com has been less than stellar at answering this type of question. Are there minimum system requirements to effectively use the backend tool? One sales guy's laptop here is old, but the others are fairly new and still run into the problem.
I can't tell you how frustrating it is to have to convince people that aren't used to recording their contacts in a system like this that this is how dealerships need to be run (with their sales guys recording their contacts) when the system keeps 'losing' the information being put in to it.
Thanks in advance for any help.