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Dealersocket Running Slow?

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#11
Hunter and Jonathan,

Thanks for listening and chiming in to help out the community. It's always a challenge when rolling out a new release. It's rare not to hit a few hiccups throughout.

Thanks again for reaching out. That's exactly what the forums here are for!
 
#13
Blake, I will take that on my shoulders. With some of these challenges support is left with not a ton of information when the problem was happening. Again sorry about your experience. Like you said, we are growing really fast but that is no excuse and we have been on top of the growth with the exception of a couple of these issues in March... Thank you for your business and hopefully I will get to meet you at our customer conference in June here in CA.

Best,

Jonathan
 
#15
Thank you both for your quick response. I look forward to the changes coming in Dealersocket. Other than these issues, Dealersocket has been a great addition to our dealership. After using 3 other CRM tools, Dealersocket in my eyes is as good as it gets.

Thanks.
 
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Dealer Authority - 250

✨ AI Highlights

  • Multiple DealerSocket users reported significant system slowdowns and timeouts during peak business hours in mid-to-late March, with complaints about poor support responsiveness compounding the frustration.
  • A DealerSocket representative eventually clarified that the issues stemmed from their largest code release and infrastructure upgrade in company history, which affected approximately 400 of their 2000+ dealers, and confirmed the problems had been remedied with a new version launching the following week.
  • The key insight is that proactive communication from vendors about planned upgrades and known issues can substantially improve client relations, as users were far more satisfied once they understood the root cause and timeline for resolution.

Multiple DealerSocket users reported significant system slowdowns and timeouts during peak business hours in mid-to-late March, with complaints about poor support responsiveness compounding the frustration. A DealerSocket representative eventually clarified that the issues stemmed from their largest code release and infrastructure upgrade in company history, which affected approximately 400 of their 2000+ dealers, and confirmed the problems had been remedied with a new version launching the following week. The key insight is that proactive communication from vendors about planned upgrades and known issues can substantially improve client relations, as users were far more satisfied once they understood the root cause and timeline for resolution.

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