In another thread email response times were being discussed, I have a related question.
Im curious if you allow your sales/service people to log on to the network and check emails from home, or while they're mobile?
How about Chat services, would you allow a Service Advisor to get an alert that someone has just emailed service or is browsing the page where customers schedule service and then log on from home/mobile to help?
What policy do most dealers follow?
I think it would be great if I were a service advisor to have the ability to log in and be able to respond to a few emails. That way when the customer comes in for service or calls the next day they would ask for me. Its a win-win, the employee wins, and so does the dealership.
I guess some of it may have to do with your confidence in your employees abilities.
Im curious if you allow your sales/service people to log on to the network and check emails from home, or while they're mobile?
How about Chat services, would you allow a Service Advisor to get an alert that someone has just emailed service or is browsing the page where customers schedule service and then log on from home/mobile to help?
What policy do most dealers follow?
I think it would be great if I were a service advisor to have the ability to log in and be able to respond to a few emails. That way when the customer comes in for service or calls the next day they would ask for me. Its a win-win, the employee wins, and so does the dealership.
I guess some of it may have to do with your confidence in your employees abilities.