But, to devil's advocate myself a little, think about how the CRM does have an obligation to keep you legal and they purposely (if they're worth a darn) don't print out the sensitive client information, not even SSN's on credit aps. Further, wasn't there just a lawsuit because "Lithia" was "Lithia" and wanted something in their CRM custom overridden so they could mass text and break the law and clearly, they didn't know better. They were sued. And they lost. I can't recall the Automotive News it was in but they had coverage. And the CRM, again, if they're worth a darn, want to keep themselves white listed and by adhering to the spam rules helps with that. Most dealership work flows are nonsensical and thus create an abnormally high number of spam emails. That not only hurts the dealer but also makes it more difficult for the CRM. I'm fascinated by this, really great question you've posed.