I spend a lot of my day communicating via email, as do a lot of internet salespeople - hence everything is "in writing". There is ZERO room for error. Even if an honest mistake is made, you can no longer just send a retraction or update without the threat of lawsuits, online slander, Better Business Bureau investigations...etc.
It seems that due to the economy, everyone is looking for their piece of "something-for-nothing" (or that's the excuse). But here's the crazy part. The customers giving us the biggest headache are not the ones suffering from the economy. They are Doctors and Lawyers who have the time and money to take it as far as they want.
It used to be much harder for a disgruntled customer to tell alot of people that he/she was upset. Now with the internet - it's just a couple clicks away to tell the whole world...and customers realize this!
- How is everyone else handling this?
- Do you / your salespeople have a disclaimer as part of your signature that goes out on every email?
- What is a good C.Y.A. disclaimer?
- What are our legal rights?
I'd look forward to hearing your input!
It seems that due to the economy, everyone is looking for their piece of "something-for-nothing" (or that's the excuse). But here's the crazy part. The customers giving us the biggest headache are not the ones suffering from the economy. They are Doctors and Lawyers who have the time and money to take it as far as they want.
It used to be much harder for a disgruntled customer to tell alot of people that he/she was upset. Now with the internet - it's just a couple clicks away to tell the whole world...and customers realize this!
- How is everyone else handling this?
- Do you / your salespeople have a disclaimer as part of your signature that goes out on every email?
- What is a good C.Y.A. disclaimer?
- What are our legal rights?
I'd look forward to hearing your input!