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Facebook #1 Referrer to my site???

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Marketing Thoughts: I am exploring the FaceBook visitors that don't know me, that discover me via FB.

Jeff,

Look at that %New visitors stat, you're around 13%. My FB visitors that did not bounce AND are NEW visitors is 42% of my FB traffic.

DISCOVERY: The %New stat isn't a stand alone measurement to compare your work to others!

Hang on, don't give up, roll with me.
In my example, I have a very very young FB campaign. Very disorganized. Random content. Not fluid. Whereas Jeff K's Mitsu store has a leader with a message and is working to build a following. So, it only makes sense that if you make great FB content, your repeat visitors will bury the noobs (aka New Visitors), creating a LOW %New Visitors ratio.


NOTE TO ALL: Be sure website traffic coming from your store is blocked in your Google Analytics: What Is My IP Address - Shows Your IP Address
 
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I got to thinking about what Joe was saying with new visits coming from FB and he would take notice after a certain percentage. As I woke up wide awake at 5:45am this morning :sleep: - I realized that this most likely will never occur with my facebookers. Why? Because I already have an established relationship - at least one that makes them want to "like" me on FB.

To get to a 70% new visit I would have to have some sort of marketing campaign for new customers that drives them to my FB page then hopefully send them to my site. It could work - but I would rather create a page on my site that I could drive people too rather than my FB page.


TA DA!!! You nailed it!

Welcome to my lonely lil' island Marc. You SEE the limitations of FB (aka lots of people behind very high walls) and you've come to understand that it's potential (on a dealer level) is far less than the hype.

You've also nailed where FB's upside resides, in the Sales reps lap. FB is a relationship building tool. No one said what FB is and why it works better than our Ed Brooks. Ed TOTALLY nailed it. Its a treasure and well worth the re-read: Click Here. I nominate that post for the DR ISM toolset!
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AH HA! I smell some FB ROI coming! I'm going to pull out my crystal ball and start making some connections.

THE FACE BOOK FUNNEL.
SUMMARY: For every 200 -->New<-- FB visitors (that don't bounce), ONE WILL BUY A CAR FROM YOU.

This is not gospel, I am reaching to connect some data points, but, I am closing in on the elusive FB ROI mystery (thnx to this thread!). I think I'll need Alex's help with this one.

Fact #1: FB visitors that do not bounce are "real" shoppers.
They put up good stats like #of pages viewed, time on site, etc... Because these noobs from FB are behaving like real shoppers, we can assume they are interested shoppers.

Fact #2: Everyone's web site has a closing ratio.
We did an un-scientific study here 18 months ago where we asked people how many website visitors they had vs how many sales they had. http://forum.dealerrefresh.com/f43/web-visitors-vs-sales-survey-218-2.html#post1572 We came up with roughly 1% of your visitors will buy a car from you.

For this FB to sales estimate, lets change that to one half of one percent (o.o5%) making it one in two hundred visitors will eventually buy from you.


THE FACE BOOK FUNNEL.
SUMMARY: For every 200 -->New<-- FB visitors (that don't bounce), ONE WILL BUY A CAR FROM YOU.


It's not science, but, its SOMETHING to hang my hat on. Alex, not sure if your data can confirm the 1% visitor to sales ratio, let us know if that info is avail and can be shared.
 
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TA DA!!! You nailed it!

Welcome to my lonely lil' island Marc. You SEE the limitations of FB (aka lots of people behind very high walls) and you've come to understand that it's potential (on a dealer level) is far less than the hype.

You've also nailed where FB's upside resides, in the Sales reps lap. FB is a relationship building tool. No one said what FB is and why it works better than our Ed Brooks. Ed TOTALLY nailed it. Its a treasure and well worth the re-read: http://forum.dealerrefresh.com/f43/facebook-1-referrer-my-site-1321-3.html#post10863 I nominate that post for the DR ISM toolset!

Uncle Joe,
The salesreps lab is where we've decided to focus. Having individuals market to individuals is what takes salespeople from having a job to owning a career. I would much rather have 10 salespeople tell 100 of there friends that they sell cars and show said "friends" why they should buy from them by sharing thoughtful posts and some customer reviews than have a dealership page riddled with vendors as "friends" and have an inconsistent non personal message.

We still have a dealership page.....but that's only because we have a thing for unicorns!
 
THE FACE BOOK FUNNEL.
SUMMARY: For every 200 -->New<-- FB visitors (that don't bounce), ONE WILL BUY A CAR FROM YOU.

It's not science, but, its SOMETHING to hang my hat on. Alex, not sure if your data can confirm the 1% visitor to sales ratio, let us know if that info is avail and can be shared.


I can't confirm it on a large level just yet, but I have looked at some mature facebook dealers and (to the best of my tracking ability) it sounds like they're pulling in 8 sales per every 1,000 visitors. That's a little better than what you're thinking Joe.

However, I look at Checkered Flag and know there is an even better ratio going on than that. Theirs spans all profit centers too.
 
Good info Alex. 8 sales per 1000 visits maybe a little higher for some. Of course lower for others as well.

humm - as you would do in a site retargeteding display ad campaign, wonder if or when facebook will allow us to place a tracking cookie on our facebook pages? Allowing us to follow the customer from fb to our dealer website and to a conversion. It's got to be possible.
 
Here is an email that I sent to my dealers - I'm 99% confident that it fell on deaf ears and since no one ever responds to an email on the dealer level I thought I would share it here since it's relevant and links to a decent article in eMarketer.

I understand I might be a little over the top in this email but I was merely trying to get a message across.

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Interesting article on social media and branding. With in a short time, social will could replace our previous forms of "traditional media". Think about that every time we budget for a newspaper ad, radio ad or an ad in a local magazine. are we spending our money wisely?

Case in point. Today during our Toyota meeting we were reviewing last years website analytics. Last year this month we had 2 people visit youngertoyota.com <http://youngertoyota.com> on their phone. Only 1 year later, we had over 400 visits from a mobile phone. Only 1 year.

Marketing has turned into a highly fragmented target. Where will we be next year? Mobile and social needs to be in our radar.

I encourage you to have a keen understanding of our social presence and brand. Take ownership and start cultivating your sales and service for this month, next year. Let's continue to get our happy customers photos for facebook and positive reviews on dealerrater.

I also encourage all, if you have not yet done so, to open a personal facebook account. If for the only reason, is to grasp a better understand of this highly targeted and influential marketing medium.

How Important is Your Facebook Brand Page to Your Social Media Strategy? - The eMarketer Blog

3 key point to this article:

* Consumers are more willing to interact with branded pages. It’s time to banish the idea that brands are ignored in social media. Brian Solis predicts in his blog that because of Facebook’s position as the center of social interaction on the web, by this time next year, marketers will spend “more time and resources on Facebook than you will on Twitter.”
* Interactions with branded pages will be a key metric to watch in 2011. As Singh’s question indicates, it’s one thing to know how many Likes you have, but how often do those fans actually interact with your page? The top brands on Facebook may have millions of followers, but the more important metric will be their actual interactions with the brand (and, of course, the effect of those interactions on product sales).
* The Like button isn’t just for social media. Jennifer Van Grove, writing on Mashable, described how the Golden State Warriors basketball team increased its Facebook “like” base by 20% by sending e-mail marketing messages asking fans to like the team in exchange for an opportunity to win tickets to preseason games.
 
I can't confirm it on a large level just yet, but I have looked at some mature facebook dealers and (to the best of my tracking ability) it sounds like they're pulling in 8 sales per every 1,000 visitors. That's a little better than what you're thinking Joe.

However, I look at Checkered Flag and know there is an even better ratio going on than that. Theirs spans all profit centers too.

Alex, the 8 sales per 1000 visits is almost the EXACT number we found on our DR Survey, we found ".... 6.4 sales for every 1000 visitors to your site." The idea of that thread was to help put an ROI on funding more internet traffic. Its interesting how that stat works with FB visitors also.

Very helpful indeed.
 
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I heard a great quote that was attributed to Kevin Frye in his presentation at the Digital Dealer conference as it related to Facebook and social media sites. "You have already sold your customers, fans, a car, quit trying to sell them another one". I think that is relevant to this thread. They are "social" media sites for that reason, to be sociable to your already acquired customers. That thread hit home with me on how I could best use my stores Facebook page, which is still in its infancy. If we sell a car today and have the customer "friend"us or "like" us on Facebook, why do we want to constantlly show them ads for other cars? Keep it social. Post articles on how to best maintain their car, articles about your dealerships community involvement, and ony other reason on why they should stay in touch with you to increase the traffic to your service lane and parts department. Post the occasional coupon or service department special with a link to the appointment page on your website. It may be a while before that "fan" shows up on our lot to buy another car, but we can try to get them back in our service department every few months for an oil change. Keep it social and the sales and service will come.