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Free! 24/7 Live Dealer Chat Support, Staff, and Leads (Case Study 2 Months)

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#171
We will be sending out the numbers tonight after midnight, so keep an eye on this thread tomorrow to see all four dealers numbers for the fourth week...:)


Ryan

Great job on the video, it makes it clear and easy for everyone to understand....looking forward to a busy month end close, these numbers are looking strong....:cool:


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#172
Here are the numbers from Toyota of Irving MTD:

Total Unique Visitors: 3717
Total Website Leads without Chat Leads:84
Lead Conversion % without Chat Leads: 2.25
Total CarChat24 Leads/Appointments/Queries: 60
Total Conversion % with Chat Leads: 3.87
Total Lead Conversion % increase: 72.00

Thanks again Rick I am sooo happy you were persistant with getting me to sign up...

Maria :)
 
#173
Hello Everyone!

Here are the numbers for Toyota Town MTD:

TOYOTA-TOWN (JUNE 1 – 28)

[FONT=&quot]Total Unique Visitors: 4433[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Total Website Leads without Chat Leads: 90[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Lead Conversion % without Chat Leads: 2.03%[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Total CarChat24 Leads/Appointments/Queries: 62[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Total Conversion % with Chat Leads: 3.43%[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Total Lead Conversion % increase: 68.97% Increase in Leads[/FONT]
 
#174
And here are the numbers for Richmond Hill Toyota MTD:

RICHMOND HILL TOYOTA (JUNE 1-28)

[FONT=&quot]Total Unique Visitors: 2946 [/FONT]
[FONT=&quot]Total Website Leads without Chat Leads: 58[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Lead Conversion % without Chat Leads: 1.97%[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Total CarChat24 Leads/Appointments/Queries: 57[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Total Conversion % with Chat Leads: 3.90%[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Total Lead Conversion % increase: 98% Increase in Leads[/FONT]
 
#175
Barrie Ford June 1st through the 28th (Week 4)
Total Unique Visitors: 11399
Total Website Leads without Chat Leads: 113
Lead Conversion % without Chat Leads: 0.99%
Total CarChat24 Leads/Appointments/Queries: 102
Total Conversion % with Chat Leads: 1.88%
Total Lead Conversion % increase: 89.89%
 
#176
Below is the format we will be using to post the June final results with sales data included. I have added 4 extra fields to enter sales numbers and percentage of sales increase with chat.

(Please note: Because there was no chat service from the previous month, they won’t have the carry over sales they normally would have had. You should see a larger sales percentage increase in July because of carry over leads that are still working).

The final June numbers should be posted on the dealer refresh forum by July 4th. Keep an eye on this thread to see the results :)


June Case Study Results
Total Unique Visitors:
Total Website Leads without Chat Leads:
Lead Conversion % without Chat Leads: %
Total CarChat24 Leads/Appointments/Queries:
Total Conversion % with Chat Leads: %
Total Lead Conversion % increase: %
Total Sales without Chat Leads:
Total Chat Lead Sales:
Total Sales:
Website Sales % increase: %


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#177
I'm considering a chat program for our website and these numbers look great. While the numbers are impressive, I feel that they could be misleading. One thing that hasn't been taken into consideration (unless I missed it somewhere in the 18 pages of conversation) is the number of website leads, in a similar month, generated by the website before chat was available on the site.

It's safe to assume that a chat program will generate leads... but are the majority of these leads new contacts that would not have otherwise been generated? Do website phone call numbers remain steady after adding chat? What about preowned vehicle leads from the inventory?

My point is... If I add chat, am I truly generating ADDITIONAL leads?

Thanks for your input.

Mike Wolf
Internet Sales Manager
Young Chevrolet Cadillac Buick GMC
www.YoungAutoSales.com
www.facebook.com/YoungOwosso
1-800-725-2188
 
#178
Final numbers for June from Toyota of Irving:

Total Unique Visitors: 3728
Total Website Leads without Chat Leads: 87
Lead Conversion % without Chat Leads: % 2.33
Total CarChat24 Leads/Appointments/Queries: 62
Total Conversion % with Chat Leads: % 3.99
Total Lead Conversion % increase: %71.24
Total Website Sales without Chat Leads: 22
Total Chat Lead Sales: 9
Total Sales:31
Website Sales % increase: 41% increase in sales with chat! :lol:

I would also like to add that we had a slightly larger average PVR of $1,350 a copy plus an average pack of $450 (new and used) with the chat leads. That's an extra 16k+ in gross! :lol: Also we have some nice service tickets that have resulted from service inqueries...

Thanks Rick see you next month.
Maria
 
#180
Next post will be the July 1st week numbers, if anyone has any questions, or comments please post them here on the forum. :)

Note: Barrie Ford has completed their two months, but Dominic went on vacation. He should be posting his final numbers soon. Dave @ Richmond Hill Toyota, and Toyota Town is doing a manual audit on his June final numbers and should also be posting the results soon.

.
 
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