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GMB Keeps Adjusting Our Offered Services (Dealership profile - not service).

Jan 19, 2018
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Gerry
This won't be super long.

Several months ago, when the "craze" of claiming and optimizing service department pages was happening, many "experts" were saying we should not list service department offerings on our Main Dealer profiles. Here we are, those several months later - And Google is pushing those offerings on all of our dealer profiles.

Am I alone in this experience? Does anyone have any thoughts on accepting the new services or remaining Siloed?
 

georgenenni

3rd Base Coach
Apr 13, 2012
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George
Create separate GMBs for sales, service at a minimum, body shop if you have one. Not sure many are still debating this.
 
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Reactions: Josh S
Jan 19, 2018
51
36
Awards
1
First Name
Gerry
Create separate GMBs for sales, service at a minimum, body shop if you have one. Not sure many are still debating this.
Sorry, maybe I communicated poorly.

We currently have separate pages for each department(s) etc.

When I log in to make adjustments/chack on the health of the account I am prompted to accept updates to services offered/amenities etc. For me, the biggest head-scratcher is GMB keeps pushing service-related "offerings," and in some cases categories.

I know folks like Greg Gifford and others have suggested keeping these lists/service totally separate to maintain mother google delineating the difference between the two.
 

georgenenni

3rd Base Coach
Apr 13, 2012
176
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George
So is the question should you keep categories and services delineated? If not, I’m not sure I follow what the question is.
 

ChrisR

Boss
Oct 12, 2015
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Christian
So is the question should you keep categories and services delineated? If not, I’m not sure I follow what the question is.
How I am reading his inquiry is that GMB is putting service department categories on non-service department pages - and he is trying to figure out how to stop that from happening, if there is a way to do so. @GerryFoster - did I summarize that properly?
 

georgenenni

3rd Base Coach
Apr 13, 2012
176
136
First Name
George
Thanks @ChrisR , perhaps look at the linked website pages for each and respective content. Also, we've seen Google suggest Services under Categories, but not seeing suggested or replaced Categories. If anyone has screenshots of that please share.
 
Jan 19, 2018
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Gerry
How I am reading his inquiry is that GMB is putting service department categories on non-service department pages - and he is trying to figure out how to stop that from happening, if there is a way to do so. @GerryFoster - did I summarize that properly?
Yes, that's correct. Google keeps pushing changes to our services offered on our "sales" page. They "want" us to say that we do oil changes or service repair on our sales page. When all of this first came to be, I was under the impression that best practices were to list services offered on our service pages, collision repair on our collision center page, etc.

I suppose I was wondering if others are seeing this, and/or what the hive mind thought best practice would be.
 
Mar 21, 2012
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Ryan
Yes, that's correct. Google keeps pushing changes to our services offered on our "sales" page. They "want" us to say that we do oil changes or service repair on our sales page. When all of this first came to be, I was under the impression that best practices were to list services offered on our service pages, collision repair on our collision center page, etc.

I suppose I was wondering if others are seeing this, and/or what the hive mind thought best practice would be.

Hey Gerry - I'm assuming you're referring to this GMB message and then the suggested changes are highlighted below in orange font?

Yes, this is always happening to us and we just reject the suggested changes that don't apply (ie: fixed ops stuff on the main listing).

gmb message.PNG

gmg changes.PNG