- Feb 21, 2011
- 147
- 60
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- 1
- First Name
- Emily
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Google reviews and how to respond to them...
- Thread starter Mike Robbins
- Start date
- Oct 23, 2011
- 271
- 123
- Awards
- 6
- First Name
- Kelly
Emily... that scares me too!
After a week or 2 of being logged in unable to reply to reviews & seeing the "Are you the owner? Manage this page" button (once clicked took me from the new Local Pages+ Page to the old places manager) the blue "Verify" box finally popped up on my existing G+ business page - all on the info was the same as the old places page and all under the same manager's log-in. After I requested the code, got the card in the mail for my g+ biz page and verified it- the next day my old places/new Local page merged into the existing g+ page. I lost the photos & videos from the places page (easy fix); I also lost all of my responses to reviews (not so easy of a fix); but we only lost 1 review & it was from a non-active account.
I hope you find a pain-less fix!
After a week or 2 of being logged in unable to reply to reviews & seeing the "Are you the owner? Manage this page" button (once clicked took me from the new Local Pages+ Page to the old places manager) the blue "Verify" box finally popped up on my existing G+ business page - all on the info was the same as the old places page and all under the same manager's log-in. After I requested the code, got the card in the mail for my g+ biz page and verified it- the next day my old places/new Local page merged into the existing g+ page. I lost the photos & videos from the places page (easy fix); I also lost all of my responses to reviews (not so easy of a fix); but we only lost 1 review & it was from a non-active account.
I hope you find a pain-less fix!
Reading through this, I'm wondering if it is worth it? Don't we have enough review sites? At a big store, this, like most social media, should be handled by a customer relations person. Google just isn't ready for prime time.
I'm with you there! It took 3 weeks from when Google told me to delete the account until I got the nerve to do it. But, my Places page had already merged with my Local page. Both logins took me to the same place within Google...So, I was slightly comforted by that.
✨ AI Highlights
Mike Robbins seeks advice on responding to a negative Google review alleging his dealership took advantage of customers, particularly women, and buried fees in financing for a used Mercedes. Community members, particularly Glenn Jimerson and Chip Grueter, provide practical guidance: claim the business listing through Google Places to enable public owner responses, and reword the reply to focus on demonstrating professionalism to other readers rather than directly challenging the reviewer's credibility.
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