Has ELeads been hit with a cyber attack?

[Jeff Kershner]

The latest update:

LATEST CDK COMMUNICATION:

No new CDK Updates have been sent since the one sent at 7am and 9am today (see below).

BEWARE: We have received credible reports indicating a rise in fraudulent calls where individuals impersonate CDK support personnel in an attempt to solicit end user credentials. CDK employees do not request credentials under any circumstances.

This practice in the world of cyber-crime is known as social engineering, the use of deception to manipulate individuals into divulging sensitive information that may be used for fraudulent purposes. Continue to remain vigilant and do not reveal your credentials to anyone.

Should you encounter actions like this, immediately report the incident to your leadership as well as OWL Automotive. It is vital to report, to further increase awareness. Please do this by opening an OWL support ticket.

REMINDERS:

1. Ensure you and members of your team remain logged out of CDK applications until further notice.
   1. CDK, CDK Service, Common Admin, Drive, eLeads, eForms, eSign, Fortellis, MyInstall Dealer Portal
2. The total scope and impact of CDK’s cyber incident is unknown, so anything you may hear or read at this point is speculation, please refrain from communicating hearsay, especially outside of the organization.
3. We will continue to provide updates from CDK as they become available.

While CDK is in the restoration phase, there will be limited information to report. As a result, we will now be sending updates every two hours. Of course, any updates we receive from CDK will be sent as well.