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How Many Service RO'S per day?

Jun 22, 2021
9
2
First Name
Jay
Hello everyone,

I have a quick question for you all. I was hoping to get some opinions on this...

on average, HOW MANY RO'S (repair orders) DO YOU GET PER DAY?
 
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craigh

Super Moderator
May 19, 2011
1,775
1,260
First Name
Craig
I don't think that's much of an opinion question - the number of ROs will change dramatically at different stores.
ROs per tech, Dollars per RO, Hours per RO are typically more insightful.

I work with dealers that do 6 ROs a day and dealers that do over 100 ROs a day.
 

jon.berna

D.R. Truth
Nov 14, 2011
170
220
First Name
Jon
Here is an index across all of our stores. We have been analyzing the service trends as the ripple effect of the new car supply shortage has created a wave of service demand. The issue is capacity, specifically technicians, this accounts for 10% capacity reduction alone. The demand will continue for the foreseeable future and is one of the least reported stories in auto. Customers are keeping their car for 12 years on average now and if you are going to keep you car you are going to need to take care of it. The gross side of the story is also on fire.

We will also be releasing a live stats section on our fancy new site in the near future.

ROs by Pay Type.png Service Employee Counts.jpg
 
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Reactions: Alex Snyder

craigh

Super Moderator
May 19, 2011
1,775
1,260
First Name
Craig
The gross side of the story is also on fire.
Yes. There are some very interesting things happening here with gross and service. I look forward to seeing the stats you put out.