This is a very common issue with the Impel Spincar app - usually user error.

for NEW cars is they employ a new car catalog / photo library.
Uncle Joe, I couldn’t agree more! I started out as the photographer here and poured a ton of time into improving our process ( and quality) before stepping into my Marketing Manager role. Now, we’ve got an amazing photographer who’s not just talented but also one of the hardest-working and most genuinely awesome people on the team. When she’s not out there with the camera, she’s diving into the merchandising side—editing photos, adding overlays, and detailed descriptions. She tries to make sure the photos represent the vehicle in the best way possible. It’s an ongoing effort, and we’re constantly trying to making improvements!Dealers have no idea how bad their pics are.
Dealers that put time and effort into merchandising are KILLING it because so many dealer's suck.
A photographer exploring launching a photography/merchandising business asks dealers about their current photo pricing and expectations. Responses reveal dealers pay $5-$20 per vehicle (or use in-house salespeople), with one contributor arguing that high-quality photos are a strategic investment that can reduce price-drop discounts by 20% rather than a cost center. The key insight is that most dealers undervalue photography as a merchandising tool, missing opportunities to increase margins through professional, emotionally-engaging imagery.