- Dec 17, 2012
- 28
- 3
- First Name
- Jason
Hello Refreshers,
Today I come to you with a dilemma that has been plaguing our store for a very long time. We have a 20+ car superstar that works at our dealership. Last month he sold 27 vehicles and just yesterday he did two deals that totaled over $13,000 front gross and $8,000 on the back.
The problem is that he is a lot hog and he is dishonest, both to us and his customers. He never helps move the lot around or put cars on the grass out front in the morning. He does not help with any of the non-sales resposibilites we have. He will physically run over another sales consultant to get to a customer. He is making $10k plus a month while the other sales consultants are starving. Since I get most of my customers from the internet, this does not affect me that much. The other guys who work the lot are doing the right thing and working their prospects hard, the way it should be done. But the guys that are doing the right thing get walked all over by a greedy 10 year veteran. In short, he is not a team player. The managment does not know how to deal with the problem and even if they did, they would turn their head the other way just because he is a 20+ car guy.
I understand and love the competitive nature of sales but I feel what is happening here is wrong. It has caused a lot of frustration lately. A house divided cannot stand.
Are there any ways of solving this problem? Or is that just the way it is in the car biz?
Any advice is much appreciated.
Jason
Today I come to you with a dilemma that has been plaguing our store for a very long time. We have a 20+ car superstar that works at our dealership. Last month he sold 27 vehicles and just yesterday he did two deals that totaled over $13,000 front gross and $8,000 on the back.
The problem is that he is a lot hog and he is dishonest, both to us and his customers. He never helps move the lot around or put cars on the grass out front in the morning. He does not help with any of the non-sales resposibilites we have. He will physically run over another sales consultant to get to a customer. He is making $10k plus a month while the other sales consultants are starving. Since I get most of my customers from the internet, this does not affect me that much. The other guys who work the lot are doing the right thing and working their prospects hard, the way it should be done. But the guys that are doing the right thing get walked all over by a greedy 10 year veteran. In short, he is not a team player. The managment does not know how to deal with the problem and even if they did, they would turn their head the other way just because he is a 20+ car guy.
I understand and love the competitive nature of sales but I feel what is happening here is wrong. It has caused a lot of frustration lately. A house divided cannot stand.
Are there any ways of solving this problem? Or is that just the way it is in the car biz?
Any advice is much appreciated.
Jason