- Apr 24, 2013
- First Name
We had an amazing BDC for 5 years. We hit a point where it was hard to find and keep decent BDC agents for the hourly rate we had always used. Instead of fixing the pay plan management decided to move the leads to the sales floor. This worked fine during our slow season but as soon as Spring hit things got messy. We built a new BDC with a competitive pay plan and I am confident it is the right move, especially with the way business is moving. Our new BDC is 11 months old and thriving.