- Aug 13, 2009
- 74
- 7
- First Name
- Walt
I ran into an interesting problem today with iMagiclab and wondered if anyone out there is experiencing similar issues.
For the past month and a half we had been noticing a large increase in used car sales at the expense of our new. While we worked diligently at fielding all new and pre owned leads it seemed like nothing I did was getting any new car buyers attention. Emailing quotes...didn't matter. There was just no response.
Finally, after speaking with a few customers who were willing to talk in depth with me about my process, I had a few customers tell me "I sent you and email, didn't you get it". I was starting to worry
I contacted our IT manager at our store and he fielded a few tests for me and what we found was disturbing. While I could receive new emails, If I sent one out to a customer and they hit "reply" I was not getting their emails back. After contacting iMagiclab they confirmed that I indeed was not able to receive "reply" emails to my dealer crm address. Who knows how long this has been going on and how many customers tried to get back to me that I simply lost contact with.
I will keep everyone posted as to how quickly and effectively they resolve this problem, but for now if you using iMagic please be aware this problem could be affecting you if you cannot seem to contact customers. I hope they come up with a solution quick! My only guess as to why I noticed it with new over pre owned is that my pre owned customers are mostly phone ups, or people who are more likely to speak with me about a vehicle they saw online, rather than new customers who were merely looking for a quote.
For the past month and a half we had been noticing a large increase in used car sales at the expense of our new. While we worked diligently at fielding all new and pre owned leads it seemed like nothing I did was getting any new car buyers attention. Emailing quotes...didn't matter. There was just no response.
Finally, after speaking with a few customers who were willing to talk in depth with me about my process, I had a few customers tell me "I sent you and email, didn't you get it". I was starting to worry
I contacted our IT manager at our store and he fielded a few tests for me and what we found was disturbing. While I could receive new emails, If I sent one out to a customer and they hit "reply" I was not getting their emails back. After contacting iMagiclab they confirmed that I indeed was not able to receive "reply" emails to my dealer crm address. Who knows how long this has been going on and how many customers tried to get back to me that I simply lost contact with.
I will keep everyone posted as to how quickly and effectively they resolve this problem, but for now if you using iMagic please be aware this problem could be affecting you if you cannot seem to contact customers. I hope they come up with a solution quick! My only guess as to why I noticed it with new over pre owned is that my pre owned customers are mostly phone ups, or people who are more likely to speak with me about a vehicle they saw online, rather than new customers who were merely looking for a quote.