I'm using AVV now and I find it very old school. I have been looking at Vinsolutins( www.vinsolutions.com ) just the ILM! Anybody knows anything about it?
Thanks,
Thanks,
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Internet Lead Manager (ILM) Tools, where are they?
- Thread starter Jeff Kershner
- Start date
Most of the comments seem to focus on the aesthetics rather than functionality. Only the Sales guy from Dealer.com gave any specifics of what his CRM actually does. I have used Imagiclabs, Cobalts LMCC, AVV and the IZmocar tool which they bought from reckonup. All of them have similar features. Some try to emphasize some specific functionality over the other but over all, the user experience is similar.
As long as the tool provides accurate tracking and reporting, the sales team or person can interact efficiently with the customers, what else is needed? I do not recommend using your ILM tool as your email broadcast center. This invariably affects all your emails. Not necessarily but gradually.
The Izmo UI is good but it is lack in some basic functions. AVV is blah but it is efficient. Imagiclabs is basically AVV with a better look.
How about creating an ILM that has seamless integration with REynolds and ADP, Is fluid with email responses, can be set to send automated responses to some leads and not others, can be set to autodial for phone appointments. Automerges leads to the first one that was received and has a widget that can be built into the dealer website.
There is available technology to accomplish all of this and it also makes the ILM tool more interactive than just an outlook tool with tracking.
As long as the tool provides accurate tracking and reporting, the sales team or person can interact efficiently with the customers, what else is needed? I do not recommend using your ILM tool as your email broadcast center. This invariably affects all your emails. Not necessarily but gradually.
The Izmo UI is good but it is lack in some basic functions. AVV is blah but it is efficient. Imagiclabs is basically AVV with a better look.
How about creating an ILM that has seamless integration with REynolds and ADP, Is fluid with email responses, can be set to send automated responses to some leads and not others, can be set to autodial for phone appointments. Automerges leads to the first one that was received and has a widget that can be built into the dealer website.
There is available technology to accomplish all of this and it also makes the ILM tool more interactive than just an outlook tool with tracking.
- Oct 19, 2016
- 4
- 0
- First Name
- Matt
I have used Contact Manager (Reynolds & Reynolds) Car- Research, but the easiest lead management tool I've seen is NET TRAK.
We use Webcontrol AVV and yes it is old and a bit stale but the reporting is decent and it is an easy LMT for new user to pick up.
I would like to introduce the best keep secret in the industry, Dealerpeak E-Lead Manager. We created E-Lead Manager in conjunction with our CRM Center inside of an auto group 8 years ago. We are the industries first completely integrated system that encompasses CRM,ILM, inventory management, desking, and websites all on one unified platform. E-lead manager also has our patent pending process monitoring system that will give you real time alerts when your process is not being followed. It will not only identify that the department is trending out of process, but the monitoring system will tell you who is falling out of process along with what they haven’t completed that is causing then to fall out of process and it all resides right on your dashboard. If used, there is no other system in the industry that can affect the bottom line as positively as Dealerpeak e-lead managers ILM process monitoring.
Below you will find some addtional features you get with e-lead manager.
Easy Start Interface
Automated Follow up
DMS Sales Integration (ADP, Reynolds, Arkona)
DMS Inventory Integration
DMS Service Integration (ADP, Reynolds, Arkona)
Multilocation Architecture
Send/Receive Email Tracking
No user limits
Customer Centric Structure
Flexible Permission Rules
Customizable Lead Status
Do Not Call Management
Extensive Reporting
3 rd party lead management
Inventory exports
Inbound call tracking
Dealer Web site Integration*
Unlimited Phone Support
Outbound call tracking
Complete Automated Sales Process
Campaign manager (Data Mining)
Multi-media emails
Track all in coming/outgoing emails
Unlimited Training & support
100% ASP
Major Benefits:
Increased Closing Ratios
Reduced Advertising Costs
Higher CSI Scores
Quick User Adoption
Consistent Measurement
Streamline Deal Processing
Manage Multiple Locations
Reinforces Sales Process
No Expensive Hardware
Cost: $795.00 per location/per month
Setup $995.00 (One Time)
Below you will find some addtional features you get with e-lead manager.
Easy Start Interface
Automated Follow up
DMS Sales Integration (ADP, Reynolds, Arkona)
DMS Inventory Integration
DMS Service Integration (ADP, Reynolds, Arkona)
Multilocation Architecture
Send/Receive Email Tracking
No user limits
Customer Centric Structure
Flexible Permission Rules
Customizable Lead Status
Do Not Call Management
Extensive Reporting
3 rd party lead management
Inventory exports
Inbound call tracking
Dealer Web site Integration*
Unlimited Phone Support
Outbound call tracking
Complete Automated Sales Process
Campaign manager (Data Mining)
Multi-media emails
Track all in coming/outgoing emails
Unlimited Training & support
100% ASP
Major Benefits:
Increased Closing Ratios
Reduced Advertising Costs
Higher CSI Scores
Quick User Adoption
Consistent Measurement
Streamline Deal Processing
Manage Multiple Locations
Reinforces Sales Process
No Expensive Hardware
Cost: $795.00 per location/per month
Setup $995.00 (One Time)
- May 1, 2005
- 5,999
- 1,913
- Awards
- 12
- First Name
- Jeff
@ Daniel Ice, I have seen many top performing sales people have their own form of CRM. Either it be a program or index cards. 
There are many dealers that will not allow the sales person to have their own CRM in fear that if they leave the dealer, they will take the customer information with them. In reality there is no way of stopping that.
There are a few personal CRM programs out there on the web but they are not geared towards the car biz BUT you could make them work for you on a personal level with a few work arounds. If I were in a dealer that did not have a CRM, I wouldn't be able to function.
I use Highrise CRM for a few personal things and with the tagging and dropbox email feature you could use this as a personal CRM if you wanted to. www.highrisehq.com
Another one I mess around with is salesforce. It too has a dropbox feature, daily todo list, tagging and more. www.salesforce.com
Again, you would have to use some work arounds to make it work for the car biz but for something personal...you could use either one of these.
Both offer a free feature and then charge for the upgrades.
There are many dealers that will not allow the sales person to have their own CRM in fear that if they leave the dealer, they will take the customer information with them. In reality there is no way of stopping that.
There are a few personal CRM programs out there on the web but they are not geared towards the car biz BUT you could make them work for you on a personal level with a few work arounds. If I were in a dealer that did not have a CRM, I wouldn't be able to function.
I use Highrise CRM for a few personal things and with the tagging and dropbox email feature you could use this as a personal CRM if you wanted to. www.highrisehq.com
Another one I mess around with is salesforce. It too has a dropbox feature, daily todo list, tagging and more. www.salesforce.com
Again, you would have to use some work arounds to make it work for the car biz but for something personal...you could use either one of these.
Both offer a free feature and then charge for the upgrades.
For less than $20 a month you can have a very effective results oriented lead follow up system with iContact.com, aweber.com or constantcontact.com
- May 28, 2009
- 75
- 21
- Awards
- 4
- First Name
- Brad
We have seven stores all on webcontrol and while it was a solid ILM, it was outdated, the reporting was lacking and there was little to no flexibility with the program. I moved half of our stores to Dealerpeak since they seemed to be open to change and working with us to make a better crm. To their credit, they made a LOT of major changes thanks to our suggestions. However, this created more bugs and i spent a TON of my time pointing out bugs and issues. I decided to move us back to webcontrol after they were sold by autobytel. I'm still often disappointed with webcontrol, BUT it is EASY to use and stable. Soo many of these crm companies like to focus on their bells and whistles instead of the basics like clean user interface. What good are all the tricks if you can't get your salespeople to use it properly.
www.keepyourcustomer.com
This is the website for DealerSoft, LLC of Illinois (and their "Jeeves" C.R.M. program) which fully discloses the look and feel of their "Jeeves" Real-Time Prospect and Customer Follow-Up software program.
DealerSoft is a small midwestern based company. For $10 per day per roof (and a month to month agreement you can cancel at any time) you can't beat the price for a "full featured" C.R.M. software program.
For a couple of bucks more per day you can integrate their Internet Dept. E-Lead Capture and Automatic Processing Software module with the C.R.M. module.
Their "Jeeves" C.R.M. program was created by car people for car people so it make real sense to almost every salesperson and manager. In fact, their program is so easy to understand and logical, special training is almost unnecessary (the program is so easy to use even a caveman will understand it!).
Of course their program doesn't have all the "eye candy" and rarely used features the "big boys" include (and charge dearly for), but for a practical follow-up program that gets the job done, improves a dealers market share, sales and C.S.I. and maintains "cradle to grave contact" into the next millennium what more does a dealer really need? Here is a product at least worth checking out.
This is the website for DealerSoft, LLC of Illinois (and their "Jeeves" C.R.M. program) which fully discloses the look and feel of their "Jeeves" Real-Time Prospect and Customer Follow-Up software program.
DealerSoft is a small midwestern based company. For $10 per day per roof (and a month to month agreement you can cancel at any time) you can't beat the price for a "full featured" C.R.M. software program.
For a couple of bucks more per day you can integrate their Internet Dept. E-Lead Capture and Automatic Processing Software module with the C.R.M. module.
Their "Jeeves" C.R.M. program was created by car people for car people so it make real sense to almost every salesperson and manager. In fact, their program is so easy to understand and logical, special training is almost unnecessary (the program is so easy to use even a caveman will understand it!).
Of course their program doesn't have all the "eye candy" and rarely used features the "big boys" include (and charge dearly for), but for a practical follow-up program that gets the job done, improves a dealers market share, sales and C.S.I. and maintains "cradle to grave contact" into the next millennium what more does a dealer really need? Here is a product at least worth checking out.
Please add VinSolutions MotoSnap ILM/CRM to your list. We have an excellent product.
MotoSnap ILM Feature Highlight:
* Automatically catch and track duplicate leads. Save thousands of dollars from paying multiple vendors for the same lead.
* 100% Internet based. No software or other components to install.
* 100% email integration. Customer and internal emails in one place.
* Receive prospect emails in real time. No more 15-30 minute delays to simply receive leads and responses
* Easily email vehicle photos and details to the prospect via our seamless integrated inventory module
* Automated emailed brochures including similar vehicles
* Easily email videos to prospects
* Fully customizable sales processes
* System keeps track of all prospect history and communication.
* Mobile alerts notifiy your salespeople instantly when a new lead arrives
* Respond to customer emails on your smart phone for quicker response times
* DMS integration to pull sales data automatically (ADP, ERA, Arkona)
* Lead Source ROI reports
* Anti-skating and customer duplication
* Advanced HTML editor for email and templates
* Receive automated management email reports of daily activity
* Complete BDC department support
* Fully integrated with optional MotoSnap™ CRM
MotoSnap ILM Feature Highlight:
* Automatically catch and track duplicate leads. Save thousands of dollars from paying multiple vendors for the same lead.
* 100% Internet based. No software or other components to install.
* 100% email integration. Customer and internal emails in one place.
* Receive prospect emails in real time. No more 15-30 minute delays to simply receive leads and responses
* Easily email vehicle photos and details to the prospect via our seamless integrated inventory module
* Automated emailed brochures including similar vehicles
* Easily email videos to prospects
* Fully customizable sales processes
* System keeps track of all prospect history and communication.
* Mobile alerts notifiy your salespeople instantly when a new lead arrives
* Respond to customer emails on your smart phone for quicker response times
* DMS integration to pull sales data automatically (ADP, ERA, Arkona)
* Lead Source ROI reports
* Anti-skating and customer duplication
* Advanced HTML editor for email and templates
* Receive automated management email reports of daily activity
* Complete BDC department support
* Fully integrated with optional MotoSnap™ CRM
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