1. Stop being a LURKER - join our dealer community and get involved. Sign up and start a conversation.
    Dismiss Notice

iPads in Dealership

Discussion in 'Off Topic & Everything Else' started by Eley Duke, Oct 29, 2012.

This forum sponsored by...
  1. Eley Duke

    Eley Duke
    Expand Collapse
    Sr. Refresher

    First Name:
    Eley
    Dealer or Company Name:
    Duke Automotive
    Twitter Handle:
    eleyduke
    Joined:
    Nov 30, 2009
    Messages:
    467
    Likes Received:
    248
    Location:
    Suffolk, Virginia
    We just went live with the GM Multi-Point Inspection system online and I am curious who is is doing this and if you are using the iPad to do the MPVI check-off's?

    If so, what kind of protective cases have you bought for your iPads in service and how do you like those? Are you using a dock station for each advisor and are you using external keyboards? What is working best for you?

    Everyone - are you using iPads at the dealership? What accessories are worthwhile in any application, sales or service?

    Has your sales or service department adapted or plan to adapt iPads?

    How are you using your iPad / Tablet to help with process?

    Does your CRM work on iPad? If so - what CRM are you using?


    *Also feel free to add your favorite case for your iPad (I am looking for one for my iPad that can also be a folder but not bulky).

    Thanks,

    Eley
     
    Collapse Signature Expand Signature
    #1 Eley Duke, Oct 29, 2012
    Last edited by a moderator: Oct 31, 2012
  2. This forum sponsored by...
  3. Billfred

    Billfred
    Expand Collapse
    Jr. Refresher

    First Name:
    Billfred
    Dealer or Company Name:
    Jim Hudson Buick/GMC/Cadillac
    Twitter Handle:
    WmLeverette
    Joined:
    Oct 20, 2009
    Messages:
    238
    Likes Received:
    42
    My personal iPad uses a folding one from InCase. Bought it from Best Buy, don't have time to dig it back out.

    Two iPads in our group are protected by Griffin Survivor cases, which seem to offer the best security without getting stupid. Would seem perfect for a service environment.
     
    Collapse Signature Expand Signature
  4. Eley Duke

    Eley Duke
    Expand Collapse
    Sr. Refresher

    First Name:
    Eley
    Dealer or Company Name:
    Duke Automotive
    Twitter Handle:
    eleyduke
    Joined:
    Nov 30, 2009
    Messages:
    467
    Likes Received:
    248
    Location:
    Suffolk, Virginia
    Thanks Billfred, I'll look into those!
     
    Collapse Signature Expand Signature
  5. ewalraven

    ewalraven
    Expand Collapse
    Refresher

    First Name:
    Delete
    Dealer or Company Name:
    Jim Sipala's Kia
    Joined:
    Mar 23, 2010
    Messages:
    168
    Likes Received:
    32
    How the heck do you prevent a customer (or employee) from just getting up and walking away with them?

    .. Yes, that's a serious question. lol.
     
  6. Alex Snyder

    Alex Snyder
    Expand Collapse
    President Skroob

    First Name:
    Alex
    Dealer or Company Name:
    DealerRefresh
    Twitter Handle:
    axsnyder
    Joined:
    May 1, 2006
    Messages:
    2,699
    Likes Received:
    983
    Location:
    Vermont
    One of our CRM dealers has moved their entire sales staff to iPads for customer entry and paperwork/numbers presentation. They claim the professionalism has increased customer willingness to say "yes" much quicker.....aka....higher PVR $$$.

    They have not had any issues with iPads growing legs which was my concern when I first heard they were doing this. But their GM is incredibly connected with all the store's going-ons.

    The new iPad smart case works really well: iPad Smart Case - Polyurethane - Dark Gray - Apple Store (U.S.)
     
    • Like Like x 2
  7. Jeff Kershner

    Jeff Kershner
    Expand Collapse
    Founder

    First Name:
    Jeff
    Dealer or Company Name:
    DealerRefresh & Mercedes-Benz of Hagerstown
    Joined:
    May 1, 2005
    Messages:
    3,414
    Likes Received:
    894
    Location:
    Maryland
    I would need little convincing to believe this. Already convinced! What more would a sales person really need that they wouldn't be able to do an iPad (given their CRM works on an iPad). Heck, they could even take photos of their happy customers with it and post to facebook.

    We should use this thread to include ALL the CRM services, Inventory and other daily used software that works on an ipad - that the sale personell would "NEED".

    @Eley , If you don't mind - I'm going to edit your original thread to include a few question around CRM and software.

    Let's begin!
     
    Collapse Signature Expand Signature
    #6 Jeff Kershner, Oct 31, 2012
    Last edited: Oct 31, 2012
  8. Eley Duke

    Eley Duke
    Expand Collapse
    Sr. Refresher

    First Name:
    Eley
    Dealer or Company Name:
    Duke Automotive
    Twitter Handle:
    eleyduke
    Joined:
    Nov 30, 2009
    Messages:
    467
    Likes Received:
    248
    Location:
    Suffolk, Virginia
    Dang it Jeff, all I wanted was to find out a cool new iPad folder for myself. Just kidding. I think this is a great idea and I welcome it! I too want to know how people are using iPads in their stores. I will chime in with what we are doing later, trying to close last month.
     
    Collapse Signature Expand Signature
  9. sweece

    sweece
    Expand Collapse
    Refresher

    First Name:
    Kyle
    Dealer or Company Name:
    Suss Buick GMC
    Joined:
    Aug 18, 2010
    Messages:
    115
    Likes Received:
    37
  10. Alex Snyder

    Alex Snyder
    Expand Collapse
    President Skroob

    First Name:
    Alex
    Dealer or Company Name:
    DealerRefresh
    Twitter Handle:
    axsnyder
    Joined:
    May 1, 2006
    Messages:
    2,699
    Likes Received:
    983
    Location:
    Vermont
    Since this thread is taking a new tone, I just want to give this dealer credit (for the record) for coining the term "under glass." He says the difference between showing payments on paper vs. "under glass" is unbelievable.
     
  11. john.quinn

    john.quinn
    Expand Collapse
    Sr. Refresher

    First Name:
    John
    Dealer or Company Name:
    DealerRefresh
    Twitter Handle:
    JohnGQuinn
    Joined:
    Dec 2, 2009
    Messages:
    954
    Likes Received:
    429
    I saw a customer on the floor ask a question about the AWD system on a particular unit. In 2 shakes of a lamb's tail, the salesperson was showing an OEM-created video to the customer explaining the AWD system.

    Powerful, engaging stuff.
     

Share This Page

This forum sponsored by...