• This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →

Is anyone using cell phone texting with their service departments?

Jump to latest Follow Reply
#21
Yes.

We just built an in-house tool for this and rolled it out to our first beta client to see what they thought.
The service manager there previously used it at a bigger city dealership and said the responses were phenomenal.

We setup opt-in levels so that customers can opt-in to just the "Your Car is Ready" texts, or they can subscribe to oil change reminders or, if they're brave, they can subscribe to dealership wide promotions.

Time will tell.
 

✨ AI Highlights

Automotive service professionals discuss implementing SMS texting systems to alert customers when vehicles are ready or to request repair approvals, with XTime emerging as the primary platform offering this functionality through a recently released opt-in feature. The conversation reveals significant debate about system reliability and integration, as users weigh the benefits of automated messaging against concerns about database consistency, data accuracy, and vendor responsiveness. The key insight is that effective customer messaging requires tight integration with the DMS system your staff actually uses daily, rather than relying on third-party vendors, to ensure database accuracy and maintain contact history.

Replies Views 20 14,941 Started Last Reply

Latest posts

Top Bottom
Back
Jump to latest Follow Reply
Jump to latest Follow Reply
Menu