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Look-Out AutoTrader and Cars.com, There's a new Guru in Town

"if you go down to the local bus station and ask some one, any one, if they wanted to buy a used car, where would they go, 95% of them would say Google."

Joe, I've done this and continue to do this all the time, random people, friends and family at random times. I hear you loud and clear that most start with a "search (engine)" but what the customer is thinking and what they are doing are 2 different of the same.

Through my years of asking this question "if you were in the market for a vehicle, where do you start your shopping". I have received and continue to receive multiple answers. From Autotrader, Cars, newspaper (I still hear that but very little), Google, Edmunds, last week I heard YouTube, go to the dealership, my previous dealer, AOL, Yahoo, and someone just the other day replied with Vehix..go figure.

However, for many of these people that start out with an online information or inventory portal website..and this always kills me...are using Google to get there.

Let's go to Autotrader - open browser - Google or bing appears - type into Google "auto trader" or "autotrader" or even "autotrader.com". Viola, the power of branding. Yes, using Google to get there but getting there non-the-less.

Again, I hear you loud and clear but I challenge your what seems to be dismissal of Branding and using traditional media (TV) to do so.

A solid Branding strategy uses several channels of marketing. Cars and AutoTrader are nowhere near the level of Kleenex but they have no doubt built "brands" to capture the audience of in market shoppers. This isn't an easy task considering consumers are in the market on average every 3-5 years.

The hard part: It's become so fragmented, where do you place your advertising dollars? People are inundated with advertising..what sticks? What works? Where do you Brand and where do you convert?

There you go Joe..encouragement for that post! :)
 
Jeff,

Thanks for making the argument that I planned on making. Not only does arguing on behalf of my ex-employer feel a little unseemly, when I argue with Joe I always feel like the guy who brings a knife to a gun fight. Joe is just way too smart.

Joe Pistell and Alan Ezzati form CaptiveLead are two of the smartest guys I know, but I think they both overestimate ATCs reliance on SEO. While ATC has been working to better their SEO, the strength of their "Brand" shouldn't be underestimated. Even 5 years ago, consumer awareness (aided) was over 80%. This is a huge advantage.

Google simply is not designed for a consumer to do a specific used-car search. Cars.com and ATC are. If we believe - and I do - that consumers want to compare cars from different dealers side-by-side, then the "Big 2" wins that battle hands down. If Google ever begins to list pre-owned inventory in a "Shopping Results" return like they do 40" Sony TV's, then the "Big 2" have a problem.

I think this is a bigger issue for the SEO advocates with pre-owned than new cars. I also think the smart move is to do like Joe does and Alan helps his clients do: continue with better and better optimization on pre-owned to drag as many customers as possible away from the very comparative environment of ATC and Cars and direct them to their own site with no competition.

Joe does a great job making his cars stand tall with lots of great pictures, with video and excellent descriptions. This rich content helps on his website as well as on ATC and Cars.com. My advice to any dealer would be to get this "basic" down before you begin work to show up more often. Attracting customers to bad content, or cars with little demand that are priced more than the competition is the recipe for failure. After you have the content right figure out where you want this inventory to show up, whether it's on Google, ATC, Cars.com or CarGurus - or all four!
 
Joe wrote: "... the 2 largest classified sites on the planet get direct traffic only from traditional media. Oh and don’t think for a minute that AT or Car.com has reached “Kleenex” status. Once the ad campaigns have stopped, People new in market will not remember to key in AT or cars.com, but will default to “the” universal search solution… Google......"

But there's no reason for the ad campaigns to stop. Both AT and Cars have been increasing their consumer marketing efforts both in traditional media and online.

The majority of consumers already know who their local Toyota, Ford, Honda dealer is and can (usually) easily find them online. But consumers want to compare pricing and available inventory at other dealers. Car-shopping experts advise consumers to shop around and compare and that's not something a consumer can easily do, except by hunting down each dealer's site individually, assuming they even know the dealers' names in their neighboring cities. If the local dealer or neighboring dealer is doing a poor job of SEO or SEM, the consumer may not even see them in a Google search. Therein lies the consumer appeal of AT and Cars: a comparative inventory marketplace, searchable by radius, with links to individual dealers, boosted by a boatload of branding in traditional media. Most consumers are not Internet-obsessed geeks like those of us who inhabit these forums and blogs for dealers and Internet managers.

Since, as Jeff Kershner points out, the typical consumer is in the market to buy a car only every 3 to 5 years and spends much more time watching TV than studying the various intricacies of hundreds of online car shopping sites, it makes perfect sense (and benefits the dealers) for the "Big 2" to heavily brand their sites through traditional media.

My 2 cents.
 
woa guys,

I've over complicated the point I was trying to make. I am not pro-seo, I am not anti-classifieds, My point got lost... let me re-phrase it.

Isn't it interesting how Internet Goliaths like AT & Cars use a boat load of TV advertising to drive traffic (whereby Dealers buy this traffic from them)?

Isn't it just a little bit funny how retailers abandon traditional media and embrace internet marketing, while the automobile internet classifieds feel the need to do broadcast marketing via traditional media.

Woa, hang on now, you don't need to explain anything, I know it's not a perfectly aligned observation, The comment stands on it's own.

Where I got crossed up was trying to connect this observation to the journey the shopper takes to arrive at the internet classifieds. That journey is post and raging discussion all by itself.
 
Searched cargurus for a manual trans Caliber and the first listing I clicked on had a lovely picture of PRNDL (displaying the odometer reading so I know it wasn't a stock photo)

As you say, dealers are lazy with postings. Why do they want to piss someone off who finds them, one way or the other, by searching for a specific vehicle plus attributes? How much time would it have taken for this dealer to put in the correct trans instead of letting the listing default to standard vehicle specs?

Don't bother if you're not going to do it right. It's an insult to your customer
 
CarGuru.com update.

Following up a post today from our token Indian Geek from Calcutta, Anirban in the DR forums: http://forum.dealerrefresh.com/f43/google-confirms-algorithm-change-1608.html Anirban is working while we're sleepin and always has his pulse on the hottest tech news. I read his posts often.

Google has reset its algo yesterday. I checked Google SERP positions for CarGurus.com and in my market, they got wacked... bad.

Looks like they just broke out last month. http://siteanalytics.compete.com/cargurus.com/ I ck'd their short tail ranks and see little change from what I recorded here 7 months ago. (today = 2.25.2011)

AutoTrader.com got better, cars.com fell just a tad, UsedCars.com fell far more than cars.com. It's almost like seniority of the site was a big signal.

I checked my sites long tail and I improved 1-3 positions in 90% of the phrases. A few examples are:

used Buick Enclave near syracuse ny
used Buick LaCrosse near syracuse ny
used Buick LeSabre near syracuse ny
used Buick Lucerne near syracuse ny
used Cadillac CTS near syracuse ny
used Cadillac DeVille near syracuse ny
used Cadillac Escalade near syracuse ny
used Chevrolet Avalanche 1500 near syracuse ny
used Chevrolet Colorado near syracuse ny
used Chevrolet Corvette near syracuse ny
used Chevrolet Equinox near syracuse ny
used Chevrolet HHR near syracuse ny
used Chevrolet Impala near syracuse ny
used Chevrolet Malibu near syracuse ny
used Chevrolet Silverado 1500 near syracuse ny
used Chevrolet Suburban 1500 near syracuse ny
used Chevrolet Tahoe near syracuse ny
used Chevrolet TrailBlazer near syracuse ny
used Chevrolet Traverse near syracuse ny
used Chrysler 300 near syracuse ny
used Chrysler PT Cruiser near syracuse ny
used Chrysler Town & Country near syracuse ny
used Dodge Avenger near syracuse ny
used Dodge Caliber near syracuse ny
used Dodge Caravan near syracuse ny
used Dodge Challenger near syracuse ny
used Dodge Grand Caravan near syracuse ny
used Dodge Ram 1500 near syracuse ny
used Ford Edge near syracuse ny
used Ford Escape near syracuse ny
used Ford Expedition near syracuse ny
used Ford Explorer near syracuse ny
used Ford F-150 near syracuse ny
used Ford F-250 near syracuse ny
used Ford Flex near syracuse ny
used Ford Focus near syracuse ny
used Ford Fusion near syracuse ny
used Ford Mustang near syracuse ny
used Ford Ranger near syracuse ny
used Ford Taurus near syracuse ny
 
CarGurus.com a long tail SEO monster has vanished after panda algo. I consider CarGurus.com startup, the single biggest brain trust in our industry. Their model was all about internal linking and very little on page content and has taken a giant hit with the new algo.