Ok, I have a great idea less exchange some information. My store just went live with Eleads last month. My favorite part is that my desk managers are FINALLY involved in using the CRM tool. As for the ILM portion, I don't have the numbers yet but I bet my replies and open rates are doubled. We left ADP which we had to use our own email servers and the system was server based as with Autobase.
If you have any specific questions, I would be glad to answer. Also do a search on this forum, ADM and Kain. I recently did a lot of searching for Elead clients and I found a few. In fact, my demo was done from the store that recommended it on the forum. The Elead person had no idea I had already been in contact with the store he was using as an example.
We did have some trouble and there are some issue but I am much happier with it. Support is pretty good. I think it just took me finding the right person and be calm enough when I called. I can give you some good tips if you do choose them.
Now I have a question about Autobase. I have a sister store that still uses them. I have been called on to go to this store and look at the processes they have. Can you tell me if there is an easy way to "export" customer data from Autobase? Or any quick tips on a report to judge if they are using the system correctly - or at least using it?
If you have any specific questions, I would be glad to answer. Also do a search on this forum, ADM and Kain. I recently did a lot of searching for Elead clients and I found a few. In fact, my demo was done from the store that recommended it on the forum. The Elead person had no idea I had already been in contact with the store he was using as an example.
We did have some trouble and there are some issue but I am much happier with it. Support is pretty good. I think it just took me finding the right person and be calm enough when I called. I can give you some good tips if you do choose them.
Now I have a question about Autobase. I have a sister store that still uses them. I have been called on to go to this store and look at the processes they have. Can you tell me if there is an easy way to "export" customer data from Autobase? Or any quick tips on a report to judge if they are using the system correctly - or at least using it?