Our current setup is cumbersome in that we can receive text messages through our website and the tracking numbers we use on craigslist/facebook, but I have to manually log into our website's CRM tool and forward those texts to the CRM we actually use. It will send them in the proper format, but it doesn't do it automatically. ![Dunno :dunno: :dunno:](https://forum.dealerrefresh.com/images/smilies/dunno.gif)
I'm looking for a company that does call tracking and will take any incoming phone call and forward to our main dealer line or route directly to our sales ring group and the text messages will be forwarded in ADF format to the CRM as a lead.
Does it exist? Is there a better option without switching CRM/website providers
![Dunno :dunno: :dunno:](https://forum.dealerrefresh.com/images/smilies/dunno.gif)
I'm looking for a company that does call tracking and will take any incoming phone call and forward to our main dealer line or route directly to our sales ring group and the text messages will be forwarded in ADF format to the CRM as a lead.
Does it exist? Is there a better option without switching CRM/website providers