I was using CallRevu then switched to TotalCX (along with our entire PBX) then CallRevu bought TotalCX so now I'm using TotalCX again... There are many players in this space but I've had good experience with CallRevu/TotalCX so I'd hit them up for call tracking. You'll need to make a decision as to whether you port numbers over to them for easier tracking OR use target tracking DIDs. There is a possible call delay with the latter where you may notice a lag in the conversation. It'll depend on your carrier and a couple of other factors. Your client's IT team may baulk at a port over. Just implementing a tracking DID is quicker. CarWars is another but in my experience they're price prohibitive.
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Looking for suggestions for Call / Text Tracking Number Provider?
- Thread starter flosho
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- call tracking crm texting
✨ AI Highlights
A dealer seeks a call and text tracking solution that automatically forwards incoming calls to their sales team and converts text messages into ADF-formatted leads without manual intervention across multiple platforms. Respondents recommend established call tracking providers like CallRevu, TotalCX/DriveCentric, and CarWars, which offer these integrations, while some vendors pitch custom solutions with advanced routing capabilities (e.g., IVR-based department transfers). The key takeaway is that the desired functionality exists in the market, though dealers should evaluate whether to port numbers to tracking providers or use dedicated DIDs, and should confirm ADF compatibility with their specific CRM system.
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