Like to get feedback to see if you agree or disagree with this topic. Let's say your store got 700 leads and your team scheduled 105 appts (15%). Is that good? Or should we ask a question that asks how many of the 700 did we engage. This means, your customer replied to an email, text, video or we had a conversation over the phone from your sales team. If you had a 50% engagement (350 leads), would you look at the # of appts scheduled differently? That would mean your appointment / engagement would be appx 30%. My question, how do you measure your engagement with internet leads today to improve your team's performance? Curious minds want to know.