Ryan,
Very interested in your numbers and how they are arrived at by the "T/S" store. Questions:
1. How do you determine if an appointment is kept?
2. Do only the top 2 or 3 salespeople handle these appointments or is it a free-for-all?
3. Who greets the appointment when they first arrive?
4. Does each salesperson report the results of the appointment into the CRM system?
5. Is a system in place to call back every appointment that leaves the dealership without buying?
Rand
Very interested in your numbers and how they are arrived at by the "T/S" store. Questions:
1. How do you determine if an appointment is kept?
2. Do only the top 2 or 3 salespeople handle these appointments or is it a free-for-all?
3. Who greets the appointment when they first arrive?
4. Does each salesperson report the results of the appointment into the CRM system?
5. Is a system in place to call back every appointment that leaves the dealership without buying?
Rand
