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My Review of Phone Ninjas - Mystery Shop Service - 10/10 ★ - Phenomenal

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#12
Jerry, I understand what you're saying, and in no way do I intend to hand someone your book and leave them in a room all day to figure it out. I just don't think we can afford to bring you in every time a new group of people come on board. It unfortunately begs the question, "Isn't that what I pay you for?" The lazy part of me would love to outsourse that training, but I think the best thing for me to do would be sharpen up my own phone skills and do the training myself. I know it won't be as good as what you provide, but we all have to work within our means. If I fail to train these young folks appropriately, I'll have to look at plan B. Let me get some people hired and trained, and if you do a mystery shop at that point and believe I failed them, I'll go insist we hire you to help in some fassion. Is that fair?
 
#14
We've been using Jerry's program since September of 2011. Having been in the business for a while, I’ve had phone training – but nothing ever as useful as this….

Jerry's training is different than any other trainer out there (at least that I've seen). Most trainers, charge you a fist full of money, come into your dealership for a day (or 2) & cram all their phone skills down your throat. You leave, with learning something, but definitely not everything.
Jerry’s program is different. You watch an instructional video (which unlike a live trainer), which you can watch over & over & over (& over). Once you feel as though you’ve mastered Jerry’s video, it’s off to the races. Your recorded phone calls (if you’re not doing this as a dealership – WHY NOT???), will be “graded” by Jerry’s staff. The scores possible are 0.0-5.0. On categories such as: Greeting, Qualifying, Contact Info, Appointment, Objections, Sell Info & Directions!
Jerry provides you with multiple scripts. For just about ANY situation. The coaches are positive and encouraging – they get excited for you with a great score!
I recommend Phone Ninjas to anyone out there looking to have more shown phone appointments. And who doesn’t want that?
 
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#15
Thanks Megan!

Your store is certainly one that has made the most of our program. Here is a look at your growth:

Megan.jpg
What does that equate to in appointments?

Here is what you were doing when you first started:
Ciocca_1.png

Here is a typical month for you now:
Ciocca_2.png

Keep rocking Megan!
 
Dominion DMS
#16
Jerry was very nice to shop my store. I have an autopeeps only post on my FB where the listening link was posted as part of an issue I was having with another part of dealer life.
We did worse than bad-I sent it to the managers and Owner-and I went under fire because of it. "Would you like it if we did that to you?" - "I have people-friends-that shop me every day!"
I hoped that presenting the FREE information to them would turn into a few bits to improve our calls but at this time they have shelved the idea.
Even the notes in the call are keys to make BIG improvements. I just wish my guys would get on-board!
 
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#17
Kelly,

They may need to see it in a numbers standpoint. Take however may calls you take. Ask Jerry what an "average" appointment ratio is for his new stores v his seasoned stores & then take your average closing ratio on the appointments (shown), then what your average gross is on phone call leads which sell. I'm sure the difference between BN (before Ninjas) & AN (after Ninjas) will be night & day, & then subtract Jerry's fee (obviously only on the AN calls) & show them the difference. I'm confident the numbers will be on your side!


Do all this thinking for your GM/Owner so they don't have to!
 
Dominion DMS
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