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Need a few Specific CRM functions

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#11
Shawn Morse said:
Aaron
It sounds to me like the biggest issues you are having could be taken care of with a good ILM. Sounds like the pain is being able to respond to internet leads from Trader and/or your site. A good ILM would probably fix these issues and you can an ILM in the price range you mention. I can think of a few that might work, AVV, Imagic, VinSolutions, and several others. It might be worth your time to investigate a few and see a demo or two to determine if an ILM might cure the problem.
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You're probably right about that Shawn - an ILM might be better than a CRM for Aaron's situation. The only problem with the American solutions is that a few of them are not good for Canada because of the way inventory is integrated. Aaron - be sure you make it very clear to the companies you speak to that you are in Canada.

You might want to catch-up with Mitch Gallant on these forums to see what he ended up doing. He has been in your shoes and tried working with a few of the American solutions mentioned by Shawn. He can give you some good insight.
 
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Dealer Authority - Inventory

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  • A dealer asks about CRM functions to automatically match incoming inventory with interested leads and send templated emails to multiple customers.
  • The community identifies that the dealer's current CRM—bundled with their website provider—lacks basic features like vehicle-searchable leads and email functionality, and recommends either upgrading to a dedicated ILM (Inventory Lead Management) solution like VinSolutions or AVV, or consolidating their two existing CRM systems with proper staff training and vendor support.

A dealer asks about CRM functions to automatically match incoming inventory with interested leads and send templated emails to multiple customers. The community identifies that the dealer's current CRM—bundled with their website provider—lacks basic features like vehicle-searchable leads and email functionality, and recommends either upgrading to a dedicated ILM (Inventory Lead Management) solution like VinSolutions or AVV, or consolidating their two existing CRM systems with proper staff training and vendor support.

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