NEW CONTEST: Top 5 Tips For Selling a Car to a Chat Prospect

[CAORYAN]

Kane,

Great tips!:

TIP: Treat the chat like a phone-up
TIP: Consider using a visual aid such as an outline which offering cues that can guide you toward more successful conversations
TIP: Ask solid, open-ended questions to uncover the prospects needs
TIP: Build rapport to facilitate the gathering of prospect information

According to your transcript you were able to understand the customer's problem, schedule the appointment and gather the information you needed for follow-up.

Thanks for sharing.

 

[bzweifel]

Any dealers have a transcript showcasing the use of online tools to help build transparency while gaining the appointment?

From my Chat:

[7:12:20 PM]<Blake Zweifel>and just so we are comparing apples to apples , I don't mean this condescending so don't take it that way. But i think you entered the wrong info for book value. Just so you realize that great deal it is, Kelley blue book certified preowned value is $23454 , NADA retail value is $24175

I always have vAuto up on one of my monitors when a chat comes in. I pulled that NADA value from it in the chat above. I also use it to easily pull the carfax for # of owners, clean title, no accidents etc. On my other monitor I always have our website bookmarked to the used car inventory. That lets me jump to the car of interest and scan pictures to verify common features/options that customers normally ask about in chat [sunroof, nav , Bluetooth] . These two "tools" coupled together alleviate the need to get up and find answers.

I’ve been meaning to call Steve and have him add Edmunds TMV to the vAuto value guides for our account, but my allowance doesn’t go up until I get a good report card. [Sarcasm....kinda.]

 

[Jimmy Granger Ford]

Just treat them like real people, not just a chat:
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Starting Time: 9/27/2011 9:56:24 AM Central Daylight
Time
Agent: Chris Rose
VisitId: 12404079
Time to Answer(in seconds):
36
Origination: 2010 Lincoln MKX Base, $33,000 - Cars.com
Context:

Year=2010
Make=Lincoln
Model=MKX
StockNumber=21718K
VIN=2LMDJ6JC0ABJ21718
Price=35000
StockType=Used
caId=69749916
affId=thetimes

Transcript:

[9:57:01 AM]<Chris Rose>Hello, How may I help you?
[9:58:30
AM]<Customer>Yesterday, I chatted with you about the Lincoln MKX. I have
another question. I have a vehicle that I still owe about $8000 on. If I buy
this one, I would like mine to be paid off by the dealer. Is that even
possible?
[9:59:14 AM]<Chris Rose>Absolutely, When you leave the
dealership, your car would belong to Jimmy Granger Ford and you would get your
new car.
[9:59:46 AM]<Chris Rose>We would need to see and drive your
trade in to know exactly what your is worth and what we would give you for it.
Is this Connie?
[10:00:36 AM]<Customer>LOL. Yes, it is. I would
definitely need the payoff because I do not want to owe for that one and the
Lincoln, but I do understand needing to drive it and see what it is
worth.
[10:00:58 AM]<Chris Rose>What kind of trade do you
have?
[10:02:09 AM]<Customer>2006 Chevy Equinox LT with 87500 highway
miles. Leather and heated seats, pioneer radio, AWD, steering wheel
controls.
[10:02:40 AM]<Chris Rose>You should be fine on your trade but
can't say without seeing it.
[10:03:02 AM]<Chris Rose>Either way, you
would NOT have two car notes when you leave.
[10:04:52 AM]<Customer>I
totally understand. I hope to come see ya'll this weekend or Friday. The NADA
says that is worth $11600 clean trade in and clean retail $14,875. Are you a
salesman?
[10:05:57 AM]<Chris Rose>My position is the internet manager
so I would assign a salesman to you when you come in. You tell me what kind you
want. Male or female? Old or young?
[10:06:21 AM]<Customer>young
male
[10:07:05 AM]<Chris Rose>You got it! How about 24 years old, and
son of the ex quarterback of the Saints, Bille Joe Tolliver. His name is
Austin.
[10:08:07 AM]<Customer>Perfect. Is he single? LOL
[10:08:13
AM]<Chris Rose>Yep
[10:09:13 AM]<Customer>Yay, Unfortunately he's
a little young. I'm 36, lol. Bell just rung. I'm a teacher. Heading to class.
Hope to see you and Billie Friday or Saturday.
[10:09:41 AM]<Chris
Rose>WE look forward to it! Where do you teach?
[10:09:54
AM]<Customer>Herndon Magnet in Belcher, LA
[10:10:03 AM]<Chris
Rose>Your principal is?
[10:10:13 AM]<Customer>Brenda
McDonald
[10:10:32 AM]<Chris Rose>I guess I knew the previous
one.
[10:11:12 AM]<Customer>I also teach part time at Bossier Parish
community College
[10:11:35 AM]<Chris Rose>My sister just retired from
there. She was the asst. librarian. Judy Spears
[10:12:14
AM]<Customer>Oh, I remember Judy. I worked there 2000 -2002 in the payroll
department
[10:12:29 AM]<Chris Rose>She is loving
retirement!
[10:12:40 AM]<Customer>I bet. I can't wait for that
myself.
[10:13:00 AM]<Chris Rose>It will come but we have to enjoy life
every day.
[10:13:55 AM]<Customer>Enjoyed talking with you. Need to get
to class, lol. Have a great day.
[10:14:07 AM]<Chris Rose>See you this
weekend.

 

[Kristian.Gjessing]

Gear everything towards setting the appointment!

Regards,
Kristian Gjessing
Internet Sales Director
Gwinnett Place Honda
678-957-5030 office

Starting Time: 9/10/2011 12:14:13 PM Central Daylight Time
Agent: Kristian Gjessing
VisitId: 12216995
Time to Answer(in seconds): 11
Origination: http://www.cars.com/go/search/detai...rId=23673&rpp=50&feedSegId=28705&aff=national
Context:
Year=2011
Make=Honda
Model=Accord
StockNumber=115107
VIN=1HGCS2A8XBA006586
Price=32480
StockType=New
caId=69350187
affId=national

Transcript:
[12:14:24 PM]<Kristian Gjessing>Hello, How may I help you?
[12:14:45 PM]<Customer>I'm looking at SN 115107. Is there a leasing option available on this car?
[12:14:50 PM]<Kristian Gjessing>yes
[12:15:18 PM]<Customer>great! What are you business hours today and are you open tomorrow?
[12:16:08 PM]<Kristian Gjessing>til 9pm today. tomorrow 1 to 7pm. What time would you like to schedule an appointment for?
[12:16:42 PM]<Customer>hang on, I'm discussing this w/ my wife
[12:17:00 PM]<Kristian Gjessing>sure,,,no problem.
[12:18:56 PM]<Customer>We could be there at 1 tomorrow.
[12:19:03 PM]<Customer>My name is Steve Sharp
[12:20:54 PM]<Kristian Gjessing>Please ask for Dennis Hamilton, my salesperson. His cell is 404-862-8648 cell. My name is Kristian Gjessing 678-957-5030, internet sales director. I need to go speak with a guest right now. I look forward to meeting you tomorrow at 1pm. You number please?
[12:21:18 PM]<Customer>256 479 5722
[12:22:13 PM]<Customer>okay, thanks!

 

[LENNRDFLY]

The best policy is always honest, you have to establish report and trust with a chat customer in an informal anti-personal setting. The best way to do this is with honesty. I dont think pushing for their phone number to get them on the phone is the best approach. With todays business it is frowned upon to conduct personal business via the telephone while at work so I approach the customer with my info and let them know they can text me to make contact for an appointment. This has proven very successful and takes you out of the herd of other dealers that are just trying to get their phone number.

Transcript:
[12:48:01 PM]<Lenny Fly>Hello, How may I help you?
[12:48:12 PM]<Customer>i noticed that you have a 2008 LTZ tahoe for sale...
[12:48:26 PM]<Lenny Fly>Yes it is still available.
[12:48:49 PM]<Lenny Fly>What questions can I answer for you.
[12:49:07 PM]<Customer>What is the best price?
[12:49:41 PM]<Lenny Fly>? If you would like to make an offer I can see what we can do for you. Do you live here locally?
[12:50:19 PM]<Customer>yea i live in goose creek. Well i noticed that is has just under 60,000 miles i am looking to get one with about 45,000 or so
[12:51:08 PM]<Lenny Fly>I am priced $5000 Below NADA Retail Value on this car with all those options. The car is still under factory warranty to 100k miles.
[12:51:50 PM]<Customer>non smoking?
[12:52:31 PM]<Lenny Fly>That is correct, this is a non-smokers car.... The tires are new and it is a 1 owner clean carfax.
[12:53:06 PM]<Customer>yea from the pictures i can see it looks like it is in good shape. The only wear i see is the drivers seat
[12:54:14 PM]<Customer>Carmax has a 2008 LTZ with 48,000 miles up the road from you guys but it doesn't have the bucket seats second row.
[12:54:33 PM]<Lenny Fly>It was purchased new at Marchant Chevy and just had service done at Mcelveen on the carfax for the 50k service. The drivers seat has been cleaned since the pictures were taken.
[12:55:17 PM]<Lenny Fly>The wear is minimal and is very normal for the Chevy and GMC product, I drive one and the seat did the same thing and all I had to do was dye it.
[12:55:41 PM]<Customer>yea I currently have a 2004 LT tahoe...just wanting to upgrade
[12:56:01 PM]<Lenny Fly>Would you like to stop by and see it before you make an offer?
[12:56:56 PM]<Customer>yea i will eventually make it that way to take a look at it...i am trying to find the best deal... i have found a few a little ways away from here for cheaper with lower miles so that is always an option.
[12:57:08 PM]<Customer>do you guys move off your internet price.
[12:57:10 PM]<Customer>?
[12:58:38 PM]<Lenny Fly>Sure, I can do 31990 plus tax and tags. That is my best price, no negotiation. If that beats what you are looking at great. If not sorry but I will try to take those other ones out of the picture by showing my hand now..... My name is Lenny and I am the Internet Sales Manager if you would like to come by and see the car.
[1:00:29 PM]<Customer>Do you guys provide financing?
[1:01:47 PM]<Lenny Fly>Yes we have 20 different banks and Credit Unions available in house, The best rates are coming from Ally Financial for this vehicle because they used to be GMAC credit. Also we have had good luck recently with Heritage trust federal credit union.
[1:02:32 PM]<Customer>you might not know but what type of rate are you getting?
[1:03:56 PM]<Lenny Fly>Sorry but I cant say without seeing your credit, but If you would like I can get you preapproved if you fill out a crdit ap. at windhamselect.com.
[1:04:44 PM]<Customer>my credit is very good..
[1:05:20 PM]<Customer>i just want to try and calculate my monthly payment
[1:05:29 PM]<Lenny Fly>The best rate I have seen on perfect credit with decent money down was 2.9 last week though. That would be up to your credit though. Rates are pretty low on used cars now. They could do a 72 month term on an 08 vehicle.
[1:05:54 PM]<Lenny Fly>What was your first name just so I have a record of our chat.
[1:06:01 PM]<Customer>Josh
[1:06:19 PM]<Customer>I do have a trade in
[1:06:59 PM]<Lenny Fly>Thanks Josh, on my website there is a payment calculator for you. For your trade in I cant do an estimate without seeing it in person but if you were at carmax and got a trade quote we will honor that.
[1:10:47 PM]<Customer>I appreciate the information...you will be hearing from me. Thanks
[1:11:55 PM]<Lenny Fly>Thanks, my number is 843-860-3639. You can text me at any time to make an appointment or to ask any question. Please make an appointment with me prior to coming by so I can meet you at that location. We are open 9-7
[1:12:18 PM]<Lenny Fly>The address is 2494 Savannah Hwy just down the road from carmax
[1:12:58 PM]<Customer>10-4
[1:13:09 PM]<Lenny Fly>have a good day Josh
[1:13:33 PM]<Customer>thanks you too

 

[CAORYAN]

Blake,

By the looks of it, you take your chat leads seriously. I like how you're ready to answer the buyer's questions right away and not waste their or your time in the process. The proof is in the pudding - you're scheduling appointments and selling cars. Nice!

TIP: Save time and improve outcomes by preparing for chat conversations in advance. Anticipate shopper questions and have the necessary tools and information up and ready to go.

 

[Detroit_Iron]

Good afternoon everyone.

I find that the 5 best things that I can do to maximize my chance with a client for a sale is plainly just to be me. You do not have to pretend to be someone else your not. We are in sales for a reason, 9 out of 10 times it is because we can engage in a conversation with a stranger out of the blue and with just a make them feel comfortable. here are some tips that I follow:

1) Be Myself. IE if I need to find some common ground with them on which to strike conversation and break the ice, do it and do it fairly quickly.

2.) Do not hide anything that you think you feel is import, disclose it first and up front ( this way they don't show up and get blind sided and they feel hostile because they drove all this way and you failed to mention an import detail ect )

3) Make them feel as is they are important to you there in the chat room as is they were there right in font of you at your desk.

4) Be informative and at the same time get Basic information such ad name and number with out to much poking in prodding ( have a better chance on the phone then in a chat room to help them into the vehicle they want or need) )

5) Back to number #1 Just be yourself, treat them with dignity and respect and not like they are wasting your time. I find that most of my chats if handled properly result in a Sale.

*** This chat was on a 2011 CTS-V Coupe. Client drove 4 hours that day to pick it up.Great Guy who bought a Great Car!***


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Starting Time: 10/22/2011 8:55:13 AM Eastern Daylight Time
Agent: Dave Sherman
VisitId: 12727836
Time to Answer(in seconds): 9
Origination: Cars For Sale: Car Details - AutoTrader.com
Context:
Year=2011
Make=Cadillac
Model=CTS
StockNo=J110

Transcript:
[8:55:20 AM]Agent Dave Sherman has accepted the conversation
[8:55:23 AM]Hello, How can I help you today?
[8:55:44 AM]My name Is David Sherman and with whom am I speaking with this morning?
[8:56:36 AM]Walt Campbell, Tell me about the Gm Repurchase on this car.
[8:57:20 AM]I have just recieved this particlular vehicle in my Inventory, I need to pull the Information from the file, Can you give me a minute or 2?
[8:57:33 AM]Yes.
[9:00:40 AM]Walt, the information that I am recieving this from my GM, as we dont have the officail paperwaork yet, Stated that there was a "Creaking Noise" in the body.
[9:01:30 AM]As with any repurchased vehicle with GM, The vehicle are taken back and any issueed are resolved and the Vehicles are Offered for sale by GM and we bought this vehicle
[9:01:52 AM]Has this problem been repaired or would it before purchase?
[9:02:02 AM]The Coupe, will have the remainder of the factory warrant, bumper to bumper, as well as the duration of the 100k powqertrain warranty
[9:02:29 AM]The issues are always resolved and repaired before the vehicle is offered for sale to a dealership
[9:02:47 AM]so yes this vehicle is in perfect working order at this time
[9:03:31 AM]Can this car be finanaced for 6 years and what would the interest rate be?
[9:04:47 AM]the car can be financed as long as you like as with any vehicle. Interest rates are going to what they are based on the credit, term, and as well the the age of the vehicle. I don't forsee any problems financing this car, Its is all going to depend upon you.
[9:05:06 AM]I can call you and get the inforamtion needed and submit ity to the bank for an exact interest rate if you like
[9:05:12 AM]will there be a trade?
[9:05:45 AM]No trade. I have a very high credit score.
[9:07:20 AM]I don't see a problem, we need to get in touch in person , put all the figures together, and submit it, and I cannot quate an interest rate, As I don't do financing....I am a product specialist
[9:07:40 AM]what is a good contact phone number that I can call you back at shortly so that we may speak in person?
[9:07:58 AM]513-702-3613
[9:08:40 AM]ok Great Walt, I should be able to call you in person within the next hour..and we can work this out for you. How does this sound?
[9:09:37 AM]That sounds good. If I drive to Alliance today can close the deal?
[9:10:02 AM]dont see a problem. I will contact you short and we work the deal over the phone ok?
[9:10:17 AM]Ok.
[9:10:26 AM]great talk to u shortly

 

[Brittany K. Trahan]

The number one tip for selling a car over chat, is to NOT sell a car over the chat. Instead, sell the appointment. I have a script that I go by, and it is specifically designed to capture the appointment. No one can really buy a car over chat, the will still need to see it and drive it before they buy (for the most part). So I believe the number one tip is to steer the converation to an appointment everytime.


[2:54:00 PM] <ContactAtOnce> Here is a sales lead from Cars.com!
Origination: 2010 Ford F150 Harley-Davidson, $38,994 - Cars.com#
Context:
Year=2010
Make=Ford
Model=F150
StockNumber=PT2605
VIN=1FTFW1EV0AFB69534
Price=38994
StockType=Used
caId=69924865
affId=national

[2:54:03 PM] <ContactAtOnce> A Free CARFAX 1-Owner Report is available for this vehicle:/r/nVIN: 1FTFW1EV0AFB69534
One Owner: Yes
Accident Report: No Accidents / Damage Reported to CARFAX
View the CarFax report at CARFAX Vehicle History Report on 1FTFW1EV0AFB69534
[2:54:04 PM] <btrahan.82211> Thank you for contacting Ron Carter Toyota! How can I help you today?
[2:54:27 PM] <Customer> Hello. I was curious to see if this vehicle is still available?
[2:54:43 PM] <btrahan.82211> I will be more than happy to look that up for you. Are you the lucky one purchasing the vehicle?
[2:55:06 PM] <Customer> I am.
[2:56:19 PM] <btrahan.82211> Great, I am going to check the availability of this vehicle, if I come across a similar vehicle, with similar equipment, would that also be an option for you?
[2:56:42 PM] <Customer> That could work.
[2:57:11 PM] <btrahan.82211> Great! By the way I am Brittany Trahan, and what is your name?
[2:57:27 PM] <Customer> Sarah Nance
[2:57:55 PM] <btrahan.82211> Nice to chat with you Sarah, bear with me a moment while I look up the availability of this vehicle?
[2:58:05 PM] <Customer> alrighty
[2:58:43 PM] <btrahan.82211> Ok, great news, we do still have this vehicle available. When is a good time for us to get together, this evening or perhaps tomorrow afternoon.
[2:59:13 PM] <Customer> Yea, actually i could come out this evening after work.
[3:00:14 PM] <btrahan.82211> Great, I have a 6:15 or 7:15 available, would either one of those times work?
[3:00:36 PM] <Customer> Is it ok if we could do something like 7:45?
[3:01:07 PM] <btrahan.82211> Absolutely. And what is your phone number in case I need to follow up with you?
[3:01:22 PM] <Customer> 832.643.0691
[3:01:46 PM] <btrahan.82211> Thank you! I will see you at 7:45 Sarah. Do you need directions?
[3:02:15 PM] <Customer> No i know where ya'll ar elocated at. I get my vehicle serviced there.
[3:02:19 PM] <btrahan.82211> Sounds great, I will see you then, remember to ask for me, Brittany Trahan.
[3:02:33 PM] <Customer> ok thank you for your help.
[3:02:46 PM] <btrahan.82211> No problem!

 

[Brittany K. Trahan]

I'm sorry, I forgot to include my name and dealership. Brittany Trahan, Ron Carter Toyota.

 

[bzweifel]

my response time was horrible, I was writing up a deal while chatting. A big no no, but I had no other choice.
The time is wrong again. This was 8:04pm-8:34pm tonight.




From: <[email protected]>
Date: November 17, 2011 8:46:12 PM EST
To: <[email protected]>
Subject: ContactAtOnce! conversation transcript


​

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Starting Time: 11/17/2011 7:04:32 PM Central Standard Time
Agent: Blake Zweifel
VisitId: 13061648
Time to Answer(in seconds): 47
Origination: 2010 Toyota Tacoma, $15,250 - Cars.com
Context:
Year=2010
Make=Toyota
Model=Tacoma
StockNumber=N06155A
VIN=5TENX4CN5AZ703580
Price=15250
StockType=CPO
caId=74165795
affId=national

Transcript:
[7:04:41 PM]<Customer>Hi, is this car still available?
[7:07:19 PM]<Blake Zweifel>Are you there?
[7:07:28 PM]<Customer>yes
[7:07:46 PM]<Blake Zweifel>sorry for the delay, I was away from my desk. Let me check the availability for you.
[7:07:52 PM]<Customer>I was looking at your 2010 Toyota Tacoma...is it still available?
[7:08:01 PM]<Blake Zweifel>I"m checking now for you
[7:08:04 PM]<Customer>thx
[7:08:13 PM]<Blake Zweifel>n06155a
[7:08:23 PM]<Blake Zweifel>sorry, wrong box
[7:09:32 PM]<Blake Zweifel>I have good news
[7:09:38 PM]<Blake Zweifel>it's still here!
[7:09:46 PM]<Blake Zweifel>would you like to come see it?
[7:10:24 PM]<Customer>Cool. My husband and I are very close to buying another one that is about 1K cheaper. Is the price flexible at all?
[7:11:51 PM]<Customer>Also, what's the going rate for financing...we have pretty rockin' credit.
[7:12:02 PM]<Blake Zweifel>send me the link so I can take it to my manager and see how similar the truck is. We are willing to be fair if we are honestly too high, but I can't discount the truck for the fun of it.
[7:13:27 PM]<Blake Zweifel>financing on Certified toyota's is 2.9% up to 60 months
[7:13:33 PM]<Customer>What that wouldn't be fun (just kidding)? I understand. The other one is a carmax car...and it has higher miles. However it's an automatic, which I know can be more expensive. Trying to find the link.
[7:14:56 PM]<Customer>It's listed on cars.com as 2010 Toyota Tacoma with 31,298 miles. The price is $14,998. So just a tad cheaper.
[7:16:49 PM]<Blake Zweifel>can you send the link? i need options, condition, carfax, certified or non certified blah blah blah lol. Finding it all myself is easier than asking you 100 questions about it. It's not that I don't believe you, I just need to know what i'm takling about when matching deals.
[7:17:37 PM]<Customer>Oh, I guess yours is an automatic too. That makes them more comparable.
[7:17:40 PM]<Customer>2010 Toyota Tacoma, $15,250 - Cars.com
[7:18:00 PM]<Blake Zweifel>sweet, thank you. Give me a second to look
[7:18:17 PM]<Blake Zweifel>lol no, the link to carmax's car. Thats mine
[7:18:29 PM]<Customer>whoops. try 2
[7:18:34 PM]<Blake Zweifel>lol
[7:18:44 PM]<Customer>2010 Toyota Tacoma, $14,998 - Cars.com
[7:20:27 PM]<Customer>What time do you close today?
[7:20:33 PM]<Blake Zweifel>9pm
[7:21:29 PM]<Customer>Shoot. We're in DC so we probably couldn't make it by close.
[7:22:28 PM]<Blake Zweifel>Theirs has more miles + it's not Toyota Certified. The toyota cert gets you 7year /100,000 miles warranty + special financing with approved credit. My cost on it (no markup) is $500. So not even counting the miles I could be 14750 if you want to buy mine uncertified.
[7:23:26 PM]<Blake Zweifel>FYI, I might have misunderstood you, but my truck is an automatic aswell, not manual. Just making sure you knew that.
[7:23:51 PM]<Customer>Interesting. I hear ya. No chance you would be working late tonight?
[7:24:05 PM]<Blake Zweifel>what time would you get here ?
[7:24:26 PM]<Customer>I would need to mapquest it, but I think it would be right at 9 or 9:15
[7:24:35 PM]<Customer>what's the address?
[7:24:39 PM]<Blake Zweifel>i'll go ask. Where are you coming from?
[7:24:49 PM]<Blake Zweifel>2600 crain highway, waldorf md 20601
[7:25:31 PM]<Customer>NW DC
[7:26:10 PM]<Blake Zweifel>one moment
[7:26:41 PM]<Customer>Ok, just mapquested it and it looks like it will take us 46 minutes...that would suck to keep you there alte.
[7:26:43 PM]<Customer>lte
[7:28:42 PM]<Blake Zweifel>obviously I don't expect you to commit to anything without seeing and driving the truck. But if you are coming here with the intention to buy it tonight (as long as everything checks out with the truck and you like it) then yes we will wait for you.
[7:30:35 PM]<Customer>What time do you open tomorrow?
[7:30:42 PM]<Blake Zweifel>9am
[7:31:15 PM]<Customer>R U working tomorrow?
[7:31:34 PM]<Blake Zweifel>but we will stay open tonight and wait for you. The truck is clean and everything is sound. One owner.
[7:31:36 PM]<Blake Zweifel>yes I am
[7:32:14 PM]<Customer>Ok. getting in the car now. My cell is xxx-xxx-xxx. I'm Cindy and my husband is Colton.
[7:32:36 PM]<Blake Zweifel>awesome. See you soon!
[7:33:21 PM]<Blake Zweifel>oh, my name is Blake Zweifel 240-682-4770. call me when you get here or if you need help finding us
[7:34:10 PM]<Customer>cool

____________________

WAITED. POSTED. SOLD at asking price [/HAT-TRICK FOR THE DAY]

IS THERE NO ONE ELSE? LOL.




1. Be yourself.
2. Do what it takes.
3. Sell the car.



​