Join one of the most respected dealership groups in Texas as the Service Manager of Peltier Nissan in Tyler, Texas. Peltier Nissan has been serving the East Texas area with outstanding customer service for over 20 years. We are a progressive dealership that never rests on our past accomplishments. If you are passionate about the automotive service business and want to be part of a team of like minded professionals submit your resume today to [email protected].
Summary
The service manager oversees the service department and is accountable for controlling expenses, growing the customer base, sustaining employee morale, setting and reaching sales and profit objectives while maintaining excellence. The successful candidate must resolve the service related concerns of all customers and maintain a high level of customer satisfaction that will be measured by the dealership and the manufacturer. The service manager is responsible for the overall profitability of the department.
The management team for Peltier Nissan as well as the service manager are expected to maintain the highest ethical standards.
Job Duties
Hiring and supervising all service department personnel, as well as monitoring their performance in serving customers. Creating goals and objectives for the department, including profit and expense projections, customer growth and customer satisfaction scores. Providing training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers. Staying up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives. Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.
Job Skills and Requirements
Salary Range
$70,000 - $100,000
Other Requirements
Email all resumes to [email protected] no phone calls please.
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Summary
The service manager oversees the service department and is accountable for controlling expenses, growing the customer base, sustaining employee morale, setting and reaching sales and profit objectives while maintaining excellence. The successful candidate must resolve the service related concerns of all customers and maintain a high level of customer satisfaction that will be measured by the dealership and the manufacturer. The service manager is responsible for the overall profitability of the department.
The management team for Peltier Nissan as well as the service manager are expected to maintain the highest ethical standards.
Job Duties
Hiring and supervising all service department personnel, as well as monitoring their performance in serving customers. Creating goals and objectives for the department, including profit and expense projections, customer growth and customer satisfaction scores. Providing training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers. Staying up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives. Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.
Job Skills and Requirements
- Previous Experience as Service Manager, Nissan experience is a plus.
- Ability to motivate and lead a team to success.
- Ability to communicate effectively with customers as well as employees.
- Be aware of and understand all government regulations effecting the automotive service industry.
- Ability to analyze data to make decisions.
- Display and practice high ethical standards.
Salary Range
$70,000 - $100,000
Other Requirements
- Must Pass Drug Test
- Must Pass Background Check
- Must Have Clean Driving Record
Email all resumes to [email protected] no phone calls please.
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