- Mar 21, 2018
- 1
- 0
- First Name
- Michael
Here's a question, I'm looking for other multi-store groups that share the same customer database with their CDK CRM.
We have 3 dealerships, 3 locations in CRM, sharing the same customer db. When Store A opts out a customer out from emails, CRM opts that customer out in Store B & C as well.
If store C gets a new lead from that customer, the store opts the customer back in for emails. That also opts the customer back in at store A & B.
We have customers getting **bleep**ed because they feel like when they opt out (in a situation like above) that we aren't actually doing it. And then of course, there's the legal side of things with the fact that the customer opted out of emails from store A but then started getting emails again because they put in a lead at Store C.
Any experience here? Any thoughts?
We have 3 dealerships, 3 locations in CRM, sharing the same customer db. When Store A opts out a customer out from emails, CRM opts that customer out in Store B & C as well.
If store C gets a new lead from that customer, the store opts the customer back in for emails. That also opts the customer back in at store A & B.
We have customers getting **bleep**ed because they feel like when they opt out (in a situation like above) that we aren't actually doing it. And then of course, there's the legal side of things with the fact that the customer opted out of emails from store A but then started getting emails again because they put in a lead at Store C.
Any experience here? Any thoughts?