Location Nationwide
Job Number 179033
Brand Xtime
Description
Position Title: Dealer Performance Specialist
Position Description
The Xtime Dealer Performance Specialist position is primarily responsible for 1) driving customer utilization of Xtime products 2) improving the performance of and on-boarding new associates. and 3) driving retention within their assigned accounts. Specific activities include the following tasks:
Qualifications
Industry Specific Background
Xtime is a SaaS provider of state-of-the-art ServiceCRM and scheduling solutions for automotive dealerships. Xtime’s web-based applications provide automotive dealerships the ability to dramatically improve profitability through service department efficiency of and increased customer-paid service revenue. A position at Xtime offers an excellent opportunity to join a fast-growing, market-leading orginization. We offer a comprehensive benefits program including health and dental insurance, vacation and holidays, and a 401k plan.
Interested? Apply today! https://jobs.coxautoinc.com/job/indianapolis/performance-specialist/1645/4667231
Job Number 179033
Brand Xtime
Description
Position Title: Dealer Performance Specialist
Position Description
The Xtime Dealer Performance Specialist position is primarily responsible for 1) driving customer utilization of Xtime products 2) improving the performance of and on-boarding new associates. and 3) driving retention within their assigned accounts. Specific activities include the following tasks:
- Conduct phone engagements to ensure Xtime product(s) are configured to customer processes
- To retain assigned client accounts in line with goals.
- To partner with client to coach/teach/train vehicle sourcing best practices.
- To build relationships with key users & decision maker.
- To manage engagements across assigned client base in line with daily goals.
- To analyze client software utilization data to identify at risk scenarios and or other corrective actions.
- To schedule and manage calendar/client meeting invitations across client base.
- To maintain a solid working knowledge of all related product functionality.
- To effectively communicate product enhancements/changes as and when required.
- To ‘wow’ clients with exceptional customer service and support.
- Assist in the advanced education/coaching with various functionality afforded to enterprise customers through Xtime’s product(s) as requested
- Provide L2/L3 technical support to enterprise customers as requested
Qualifications
Industry Specific Background
- At least 3 years Automotive Industry experience within dealership(s), and/or industry vendor(s)
- At least 2 years comprehensive variable and fixed operations understanding of Dealership processes with regard to operational readiness within both the enterprise and dealership
- Working knowledge of one or more DMS systems (desirable)
- Ability to coach and mentor dealership associates driving improved level of performance and results
- Experience with software systems and processes related to software operation such as planning and problem tracking software, and issue resolution processes
- Account and/or Client Management experience with proven track record of operational objectives consistently attained
- Ability and eagerness to learn complex technology and basic understanding of web-based systems
- Experience with Salesforce desirable.
- Demonstrate advanced technical knowledge of Xtime product(s)
- Demonstrate comprehensive understanding of automotive dealership fixed operations as related to Xtime product(s) core competencies
- Critical thinking and problem solving skills
- Must have excellent communication & interpersonal skills and have the ability to communicate at all levels.
- Ability to clearly and effectively discuss technical issues with non-technical customer personnel
- Organization and attention to detail
- Excellent verbal and written communication skills
- Flexibility/adaptability to work in a very dynamic environment
- Ability to work nearly autonomously
- Desire to work in a highly collaborative atmosphere
Xtime is a SaaS provider of state-of-the-art ServiceCRM and scheduling solutions for automotive dealerships. Xtime’s web-based applications provide automotive dealerships the ability to dramatically improve profitability through service department efficiency of and increased customer-paid service revenue. A position at Xtime offers an excellent opportunity to join a fast-growing, market-leading orginization. We offer a comprehensive benefits program including health and dental insurance, vacation and holidays, and a 401k plan.
Interested? Apply today! https://jobs.coxautoinc.com/job/indianapolis/performance-specialist/1645/4667231
