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Pissing Up A Rope SEO and 3rd Party Sites

Yes.

You should be on 3rd party site(s). See my LinkedIn post from 2 years ago on this topic:

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Lately, I’ve been hearing a lot of dealers speak out against third-party classified websites like AutoTrader, Cars.com, CarGurus, etc by stating that dealers hold all of the power with their inventory.

Is it 2010 still? Let’s be real, that ship has long since sailed. The third-party sites now hold the power with millions of in-market eyeballs and the power of scale. If you’re not on it, your competitors will be and will gain that ever-elusive competitive advantage.

Let me frame it a different way: Amazon, Expedia, Kayak, etc are all third-party marketplaces. Consumers love the convenience of these third-party marketplaces. Don’t you?

Imagine having to check 6 airline websites to find the best flight? Talk about a painful experience.

Now imagine consumers having to check hundreds of car dealer websites to find the best car. Real PITA.

It’s naive to expect consumers to use third-party marketplaces everywhere EXCEPT automotive.

Let me say it again, it’s naive to expect consumers to use third-party marketplaces everywhere EXCEPT automotive.

And if that were the case, it would further accelerate consumers’ desire for disruption in our industry. Let's not add fuel to the fire.

Let’s make car buying as frictionless as possible for shoppers. If that means partnering with a great dealer-friendly marketplace like Cars.com, then so be it. They are going to continue to innovate and help dealers stay competitive in today’s ever-changing market.

Boycotting third parties is taking a step backward in the consumer experience. Sure, it may work for a few dealers, just like the anti-marketplace strategy works for Southwest Airlines. But they are the exception to the rule.

Heck, even the disruptors like Carvana and Vroom list their inventory on all of the third-party marketplaces! Why? Because it works.

And what about the argument that I can use Google Ads to eliminate the need for third parties? Ha, as Brian Pasch demonstrated in his most recent report, Google Ads is generally an incredibly expensive and ineffective way to reach in-market car shoppers. If your agency is suggesting you cancel third parties and shift your entire budget to their google ads campaigns, they do not have your best interests in mind.

I admit, I used to be part of the anti-third marketplace crowd, but I’ve come to the realization that for most dealers they are now a necessary and effective digital partner against the disruptors and OEM overreach. In the end, I’m pro customer experience.

Source: Ryan Everson ⚡ on LinkedIn: #automotive #dealerships | 55 comments

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The one thing that has changed since I posted this was the advent of Google VLA's. In the beginning, Google VLA's had an insane ROI. As more dealers have jumped on them, the ROI has diminished and in some cases, we find the cost per VDP view and cost per lead is often cheaper on third-party sites.
Absolutely agree on all accounts. I may have been being a little snarky there.
 
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Simple enough to consider with 3rd Party sites. Does the ROI make sense?

If you are getting enough deals to make the ROI numbers work, and they are deals that were generated solely by that third party, then keep them. If not, dump them. They will try and maneuver you with their talk of "impressions", but I have always found that to be a weak position. At worst, they will come back at you with discounted rates and you can re-do the math from there.
This is the biggest point I make for the anti-third party site brigade. Most of them have no clue where there leads come from, because they do a piss-poor job of tracking it. We listen to all inbound calls and our salespeople ask for the source about 90% of the time. We track the conversion for internet leads as well, which is obviously easier. We only do a decent job with floor traffic, but there is data there as well. All enough data to show it's worth it. And that is, of course, just what we can track. Obviously there are plenty more conversions that we don't get to see.
 
Here are a few searches for make/model searches where dealers outrank 3rd party sites:

2022 chevrolet blazer youngstown oh - Google Search
2023 kia telluride rochester mn - Google Search
ford f-150 dallas - Google Search

you can pick almost any market and do a year+make+model search and see at least one or two dealers outranking 3rd party sites

Here's one for one of @Ryan Everson's stores: 2023 audi a4 rochester ny - Google Search
To be honest, I spend $0 on SEO outside of the probably poor job (if at all) that my site providers do. Part of the reason is my location and the fact that we're the gorilla in our dma as @joe.pistell calls it, so I don't have a ton of local competition. But I should probably still do a little bit of it just to pick up a little more reach for the same reason that I spend just a little bit of money on paid search.
 
our salespeople ask for the source about 90% of the time

Bill, my $.02
Uncommitted Shoppers don't like to be asked sources.

Asking for sources was filled with noise. Car shopping takes forever, outside of google, I found a share of ppl that can't name their sites.

For years, I am aligned with @Ryan Everson's take. At a high level, when you want to fly, you go to an aggregator like kayak. Even if United ranks well in SEO, I find more value in the aggregator. A dozen years ago, I wrote here on DR how it was logical that Google was hard coding aggregators for select queries based on SIC codes.

p.s. https://www.similarweb.com/website/cars.com/#overview
1686924204646.png
 
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One other thing to consider: it is so, so easy to get screwed by an SEO vendor in the automotive space.

The majority do the bare minimum each month - maybe a landing page, a couple of title tag updates, and some obscure citation. The only party generating a meaningful ROI on these activities is your SEO vendor.

At least with third-party listings, you know what you're getting so it's much less of a gamble. So I would 100% wholeheartedly recommend dealers spend their co-op funds on third-party listings first, not SEO.

The average dealer is simply not knowledgeable enough on SEO (nor do I expect them to be) to pick the right vendor and regularly inspect their results, so it tends to become a bill that they just blindly pay because they have always been told that they "have" to do SEO.

That's not to say dealers should avoid SEO altogether, they just have to be very careful in picking the right partner and typically go outside the OEM programs and still be careful as there is a lot of snake oil (and mediocrity) in the industry as @Greg_Gifford can attest to.
 
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I know of an agency boutique with a great leader and a super engaged staff. We fired the OEM cert'd vendor and they took over Reymore.com in March. Look at this AMAZING work.

1686926124995.png

1686926215290.png

We've commissioned them to create SEO for "Street Buy" traffic. The competition is low, the upside looks promising.

Message me if you want me to introduce you.
 
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I know of an agency boutique with a great leader and a super engaged staff. We fired the OEM cert'd vendor and they took over Reymore.com in March. Look at this AMAZING work.

View attachment 7944

View attachment 7945

We've commissioned them to create SEO for "Street Buy" traffic. The competition is low, the upside looks promising.

Message me if you want me to introduce you.
Are these search ads? What type of keywords are they bidding on that average $0.05 CPC?

PS: For the DealerRefresh lurkers, Joe's charts are showing paid media results, not SEO, just to clear up any potential confusion.
 
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Bill, my $.02
Uncommitted Shoppers don't like to be asked sources.

Asking for sources was filled with noise. Car shopping takes forever, outside of google, I found a share of ppl that can't name their sites.

For years, I am aligned with @Ryan Everson's take. At a high level, when you want to fly, you go to an aggregator like kayak. Even if United ranks well in SEO, I find more value in the aggregator. A dozen years ago, I wrote here on DR how it was logical that Google was hard coding aggregators for select queries based on SIC codes.

p.s. https://www.similarweb.com/website/cars.com/#overview
View attachment 7942
Does it help that's it is a one ask rule? Like we don't push it at all.