Post Your 2025 Predictions

[Carsten]

Cost for coding will drop to near zero. AI Code assistants are in a war to outdo each other and they'll replace devs at Entry, junior and mid levels. Sr Engineers will be required to become prompt engineer masters or be replaced.

Innovation is setting up to explode, legacy vendors that are slow to react will be ate alive.

AI will make Compliance friendly creation far easier. OEMs will be challenged to pivot to exploit this wave of innovation .

Disgree on Developers:

I have just spent 2 weeks testing this on a project from zero start in great detail.
A dev is like a mechanic. You can hook up your $10K OBD reader but if still will fumble over a rusted connection. Ai, will need to have some kind of Intuition to be come


Agree:
Legacy vendors will definitely need to stay on top of the latest Ai changes.
Also, agree that Ai will make some content creation to easy.

 

[Alex Snyder]

Innovation is setting up to explode, legacy vendors that are slow to react will be ate alive.

it feels like anything is possible right now! It will be tougher for legacy software to adapt new capabilities into legacy code, but they do have some phenomenal legacy data. I predict we are going to get tired of data visuals in marketing content this year. It will be more important for the big techs to acquire solutions that plug the holes that are going to come from all the coming innovation. And it will be more important than ever to have the right people on staff to help appreciate the connections between the legacy data and newfound solutions.

We have been here before. The late 90s into the mid 2000s brought tons of solutions to the market. And it easier to name the ones that weren't gobbled up (DealerOn and ActivEngage to name two) by a bigger entity.

The trickier prediction: a new Trump Reaction.

I think a lot of people are expecting instant change on January 21st and they'll get some headlines early. Once the sensation of the headlines wears off people are going to realize all this inflation is still weighing heavily on our daily lives. The trickier one is predicting when confidence in the economy gets people bullish to spend again. Bullish spending is another thing I'm looking forward to in 2025.

 

[BillVaughnAlWestNissan]

It's ALL about this right here, and man I'm jealous you have the know-how to do this.

I second this.

 

[BillVaughnAlWestNissan]

I'm currently developing our own in-house AI agents now with exactly this in mind.

These are the type of customizations that most out of the box AI solutions don't currently allow and why I'm building our own:

1. Knowledge Base - Train the AI on every detail of your business - hours of operation, FAQs, approved word tracks, objection handling, etc.
2. Guardrails - Clearly define what the AI should never say or offer (e.g., no discounts, no free vehicle delivery).
3. Messaging Style - Specify the desired response style (formal, casual, under 160 characters, etc.).
4. Agents - Create specialized agents for different use cases, lead sources, campaigns, etc (e.g., lease turn-ins, vehicle acquisition, warranty recalls, etc.).
5. Follow-up Cadence - Set a follow-up schedule (e.g., send SMS after 4 hours, initiate an outbound AI voice call after 1 day).
6. Information Gathering - Specify data points that you'd like the AI agent to try to collect from the customer (e.g., employer, current vehicle, etc)
7. External API Calls - Allow the AI to access your vehicle inventory, schedule appointments, and more.
8. Human Handoff - Set conditions for transferring a conversation to a human agent or creating a CRM lead.
9. Context - Update the AI with any new activity in the CRM (e.g., email replies) so it knows the customer’s current status.
10. Enable / Disable - Give human agents the ability to turn AI agents on or off, and set rules for when a customer should exit the AI workflow.

AI chatbots are relatively easy to create because they rely on "live" conversations.

However, things become significantly more complex when you’re dealing with the more common async communication across multiple channels (text, email, and phone) where the customer isn’t actively responding in real time.

 

[BillVaughnAlWestNissan]

Kind of like this?

View attachment 9317View attachment 9318

Something like this, yes.

 

[TimCross]

it feels like anything is possible right now! It will be tougher for legacy software to adapt new capabilities into legacy code, but they do have some phenomenal legacy data. I predict we are going to get tired of data visuals in marketing content this year. It will be more important for the big techs to acquire solutions that plug the holes that are going to come from all the coming innovation. And it will be more important than ever to have the right people on staff to help appreciate the connections between the legacy data and newfound solutions.

We have been here before. The late 90s into the mid 2000s brought tons of solutions to the market. And it easier to name the ones that weren't gobbled up (DealerOn and ActivEngage to name two) by a bigger entity.

The trickier prediction: a new Trump Reaction.

I think a lot of people are expecting instant change on January 21st and they'll get some headlines early. Once the sensation of the headlines wears off people are going to realize all this inflation is still weighing heavily on our daily lives. The trickier one is predicting when confidence in the economy gets people bullish to spend again. Bullish spending is another thing I'm looking forward to in 2025.

Agree that we're at a major inflection point, just like that late 90s tech boom! Legacy companies are sitting on goldmines of data but their old infrastructure might hold them back from the AI revolution. Man, I'm already getting tired of those fancy data visualizations that don't actually tell me anything useful, substance over style please! I think you're spot on about acquisitions heating up as bigger players realize they need to plug capability gaps fast or get left behind. Regarding the economic situation, I'm cautiously optimistic but definitely feel that disconnect between headline news and what's happening in my actual wallet. Inflation has been such a beast, and I think you're right that consumer confidence will be the real thing to watch this year.