Yago, surely as a business man you understand the concept of increasing revenue with out increasing expense? If CSI is of no importance, this would seem like a no brainer for someone who was looking to squeeze another drop of blood from the stone. Reynolds has lately greatly increased its RCI fees and now intends to capitalize on those increases, all at the dealer's expense.
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Reynolds Lockouts - Query Builder
- Thread starter DealerIntelligence
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Dealers are experiencing Reynolds & Reynolds disabling Query Builder file access for files unused in 30+ days, with the company discouraging the tool entirely and pushing users toward the less capable 6910 reporting tool instead. Users suspect Reynolds is deliberately restricting access to sensitive data and preventing easy data exports to lock dealers into their system, while Reynolds claims it's a security measure—though support inconsistently explains the policy and may disable accounts for "suspicious activity" when users attempt workarounds. The consensus is that Reynolds uses vague security warnings and contractual restrictions to maintain control over dealer data rather than genuinely address security concerns.
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