Mike, I was asking about your RO's vs those in your area. Given the number of sales, I'm with Bill in thinking it sounds a little low. Hopefully your BDC will be able to help grow that number for you! There are a number of ways a service BDC can help a dealer in their biggest profit center from CSI and follow-up to referrals and appointments. Given the burn-out factor, you may want to look into how you can use their skills and interests to help the service department and dealership beyond just appointments as a mental break.