Premier Toyota Scion in Amherst, OH is seeking service department employees.
47190 Cooper Foster Park Road Amherst, OH 44001
www.premiertoyota.com
Service Technician
POSITION OVERVIEW
The Service Technician is responsible for servicing and repairing vehicles as assigned by the Service Manager, Team Leader or ASM/Service Professional. The Service Technician may also be assigned to conduct the pre-delivery service on a new vehicle to assure that it is in excellent working order when it is delivered to a customer.
RESPONSIBILITIES
Service Advisor
Position Overview
Premier Toyota is seeking experienced Service Advisors to join our team! The ASM is the center of communication for all repair activities and the liaison between customers and the dealership. Dealership associates in this position have great influence on customer satisfaction, retention and profitability. Our Mission is to be “the most customer centric dealership in America!”
Ideal Candidates
Our dealership is a competitive and fun environment with employees that are dedicated to helping you grow. We prefer personable, energetic, goal driven individuals that are open to a new career! We want our employees to ask questions, be curious, and share ideas with us no matter how big or small. At Premier Toyota, you will have the opportunity to connect with something bigger and make an impact every day to improve our team. So join our team, and help us provide the greatest customer experiences in the country!
Basic Responsibilities
47190 Cooper Foster Park Road Amherst, OH 44001
www.premiertoyota.com
Service Technician
POSITION OVERVIEW
The Service Technician is responsible for servicing and repairing vehicles as assigned by the Service Manager, Team Leader or ASM/Service Professional. The Service Technician may also be assigned to conduct the pre-delivery service on a new vehicle to assure that it is in excellent working order when it is delivered to a customer.
RESPONSIBILITIES
- Vehicle repairs
- Vehicle maintenance
- Pre-Delivery Service
- Providing exceptional customer service
- Percentage of vehicles requiring additional work discovered prior to delivery
- Ability to complete work on time and as requested
- Whether an individual's work meets or exceeds the dealership's goals for Service Technician efficiency
- Passing at least one ASE certification test
- Technical Introduction Course attendance record
- Survey results show growth in the percentage of customers who believe their vehicle was "fixed right the first time"
- Ability to perform work according to published procedures and within safety guidelines
- Non-existent comebacks and/or repeat repairs
Service Advisor
Position Overview
Premier Toyota is seeking experienced Service Advisors to join our team! The ASM is the center of communication for all repair activities and the liaison between customers and the dealership. Dealership associates in this position have great influence on customer satisfaction, retention and profitability. Our Mission is to be “the most customer centric dealership in America!”
Ideal Candidates
Our dealership is a competitive and fun environment with employees that are dedicated to helping you grow. We prefer personable, energetic, goal driven individuals that are open to a new career! We want our employees to ask questions, be curious, and share ideas with us no matter how big or small. At Premier Toyota, you will have the opportunity to connect with something bigger and make an impact every day to improve our team. So join our team, and help us provide the greatest customer experiences in the country!
Basic Responsibilities
- Communicating effectively
- Greeting customers and writing repair orders (ROs)
- Coordinating customer’s alternate transportation, work in progress, and special order parts
- Following policies and procedures
- Preparing for the Active-Service Delivery
- Following up with customers
- Problem resolution
- Providing exceptional customer service
Skills and Experience
An ideal candidate can multi-task, has strong organizational and communication skills, a passion to achieve high standards and the desire to be the best. We require team focused, fun, kind hearted people who share our goal to provide exceptional service every time to every customer. Added Bonuses: Comfortable with Microsoft Office, ADP, and social media sites and their basic operations Previous experience in the customer service industry
Compensation: Salary + Commission.
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