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My family has quite the setup around service.  They employ around 12 people just to answer the phones while one person oversees the digital side of Checkered Flag's service presence. 


Not many dealerships put a lot of investment into service outside of the traditional positions.  I doubt you're going to get significant advice without some direct questions.  With that said, I've got this post highlighted in tomorrow's DealerRefresh email.  Hopefully someone reacts to that.  In the meantime, [USER=10591]@Natasha[/USER], do you mind coming up with a question or three to add to this thread?