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Depending on the scale of the group, R.O's per day, advisors, tech count, etc. depends on whether or not having a service schedule team makes sense. That said, yes - I find having that position to be effective when in fact they can fully book the advisors schedule. Allowing the advisor to handle the clients in front of them. Giving them ample time to upsell. The other added benefit is that the scheduling team can handle post service calls, recall campaigns, retention visits, etc. However, if they are not managed and/or offsite (another location) I find that it becomes less successful as it takes that much more work to ensure there is communication within the departments.